Justin Woodard
Huntsville,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to take on added responsibilities to meet goals.
Overview
16
16
years of professional experience
Work History
System Operator II
Huntsville Utilities
11.2011 - Current
- Leadership role as operator and trainer in emergency operations center.
- Thrives in high-stress conditions, multitasking by making urgent decisions, analyzing data malfunctions, and monitoring surveillance equipment.
- Coordinated and managed emergency response during storm events in an efficient and timely manner.
- Conducted training sessions for new and existing employees, resulting in improved operational efficiency and performance.
- Performs multiple tasks while dispatching electric, water, gas, and customer service crews to trouble calls within utility service area.
- Develop, implement, and maintain training material for newly hired System Operators
- Develop skills of newly hired System Operators as Lead Trainer
- Produced numerous training materials to train existing system operators on new outage management system.
- Supervised subordinates on shift as lead operator for smooth operations and efficient task management.
- Use telephone, computer, two-way radio equipment, SCADA, SAP, and mapping systems to monitor, locate, prioritize, and dispatch trouble calls.
- Taking extensive and accurate notes while completing other tasks simultaneously.
- Often creating correspondence in the form of emails or letters to different departments throughout company.
- Use multiple mapping programs to determine service areas for electric, water, and gas, verify electric line feeds, and provide directions to trouble crews.
- Assist electric utility personnel with line switching using SCADA and switch maps.
- Close attention to detail is required during switching and daily operations to ensure crew and public safety.
- Receive, log, and track complaints, account inquiries, and other calls from customers during and after normal business hours in support of a twenty-four-hour-a-day, seven-day-a-week operation center, including weekends and holidays.
- Proficient in customer account collections.
- Use of de-escalation tactics with irate customers.
- Use of SAP is essential to this position.
- Work on special projects assigned by supervisor as well as other departments
- Exclusive access to update, make changes, and work on SCADA database.
Emergency Dispatcher
Tyonek
07.2009 - 12.2011
- Duties include answering 911 lines and interrogating callers to determine accurate location and nature of call.
- Follow-through includes dispatching out police or fire and documenting all pertinent radio traffic
- Assist officers by giving them information from NCIC and COPS, making phone calls, monitoring radio traffic, and other duties to ensure their safety.
- Assist firefighters by making phone calls, monitoring radio traffic, and contacting HEMSI when their response is needed.
- Leveraged comprehensive knowledge of fire, medical, and police terminology to facilitate effective, efficient communication with officers and firefighters.
- Expanded professional skills via training in NIMS 100-800 series, ACJIC/NCIC, Telecommunicator I & II, HazMat, and DoD Information Assurance Awareness.
- Possess ability to work well under stressful conditions to ensure Force Protection measures are carried out, and well-being of officers, firefighters, and personnel are top priority at all times
- Showcased proficiency in using Intergraph Computer Aided Dispatch (CAD) software for optimized operations management.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Provided life-saving assistance with medical emergencies over phone, guiding callers through proper procedures until help arrived.
Telecommunicator
Madison County Commission
08.2008 - 04.2009
- Received, processed, and dispatched calls for fire and medical service in Madison County, also received non-emergency and fire prevention calls.
- Provided life-saving assistance with medical emergencies over phone, guiding callers through proper procedures until help arrived.
- Monitored unit activity meticulously, ensuring consistent high-level situational awareness.
- Processed and dispatched Madison County's emergency calls, ensuring fast response times.
- Operated multi-channel radios and multi-line phones, boosting communication efficiency.
- Used Priority Dispatch ProQA and Intergraph CAD for efficient dispatch operations.
- Enhanced emergency response times by effectively prioritizing and dispatching emergency calls.
- Assisted first responders in locating incident scenes through accurate and timely relay of information.
Education
Some College (No Degree) - General Studies
Calhoun Community College
Tanner, ALHigh School Diploma -
Buckhorn High School
New Market, AL05.2002
Skills
- Disaster Recovery
- Systems Monitoring
- Critical Thinking
- SCADA Systems
- Training Material Preparation
- Public Safety
- Customer Support
- Emergency Procedures
Accomplishments
- Achieved Level 7 in Applied Math, Workplace Documents, and Graphic Literacy by completing Work Keys testing at Calhoun Community College with accuracy and efficiency.
Timeline
System Operator II
Huntsville Utilities
11.2011 - Current
Emergency Dispatcher
Tyonek
07.2009 - 12.2011
Telecommunicator
Madison County Commission
08.2008 - 04.2009
Some College (No Degree) - General Studies
Calhoun Community College
High School Diploma -
Buckhorn High School
Similar Profiles
Joshua AbernathyJoshua Abernathy
Journey Gas Worker at Huntsville UtilitiesJourney Gas Worker at Huntsville Utilities
Cathy HortonCathy Horton
Senior Collection Specialist at Huntsville UtilitiesSenior Collection Specialist at Huntsville Utilities
Paul SwinfordPaul Swinford
Water Treatment Plant Operator at Huntsville UtilitiesWater Treatment Plant Operator at Huntsville Utilities