Justin Woody

I have over 30 years of customer service experience, 10 of which are in a call center or call center environment via work from home.

• Premium Retail Services, 07/2018, Present, Monroe, LA, Work closely with retail management to ensure clients needs are being met, Use hand held scanner to scan/verify out of stocks, Audit clients shelf space, correct if necessary, Set and maintain displays, Read and implement POG, Ensure store compliance according to records and POG, Maintain friendly, professional rapport to ensure customer and client satisfaction and retention, Keep service quality to the highest standard
• CAST Retail Services, 11/2015, 06/2018, Monroe, LA, Work closely with retail management to ensure clients needs are being met, LCD display screen continuity in Toys "R" Us, Maintain and update LCD screens as needed, Diagnose and repair malfunctioning LCD screens, Audit clients shelf space, correct if necessary, Set and maintain displays, Read and implement POG, Ensure store compliance according to records and POG, Maintain friendly, professional rapport to ensure customer and client satisfaction and retention, Keep service quality to the highest standard
• Driveline Retail Services, 11/2013, 11/2015, Monroe, LA, Worked in various retail outlets throughout Northern Louisiana, Analyzed and planned monthly routes to ensure all accounts were covered in the most efficient manner, Worked closely with retail management to ensure Driveline clients needs were met, Presented and introduced store management to new products, Made sure shelf space was properly utilized and in accordance with POG, Ensured store compliance according to POG, Pulled product from warehouse to fill any open spaces, Set and maintained displays, Maintained friendly, professional demeanor to ensure customer and client satisfaction and retention, Kept service quality to the highest standard