JUSTIN WYATT
Atlanta
Summary
Experienced technical professional prepared to excel in technical support and system maintenance roles. Skilled in diagnosing and resolving technical issues, ensuring optimal system performance. Strong focus on team collaboration and achieving results, with adaptability to changing needs and environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Specialist
Apple
03.2025 - Current
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Enhanced data security, implementing rigorous backup procedures and disaster recovery plans.
Specialist
Apple
06.2024 - Current
- Engage customers to identify needs, provide tailored solutions, and enhance satisfaction.
- Optimising customer experience at Apple. Implementing data-driven improvements that boost satisfaction rates and streamline service delivery.
- Fostering cross-functional teamwork at Apple. Facilitating seamless communication between departments to accelerate project completion and enhance outcomes.
- Analysing complex data sets to inform Apple’s strategic decisions. Translating insights into actionable recommendations for product development and market positioning.
- Interacting with customers to understand their needs and providing tailored solutions.
- Helping customers resolve technical issues and providing ongoing support which consisted of device troubleshooting, resetting passwords or accounts.
Post Sales Operations
Ferguson Enterprises
12.2022 - 09.2024
- Resolve customer issues, ensuring satisfaction and retention, enhancing loyalty.
- Streamlined enhancing customer satisfaction and operational efficiency. Implemented data-driven strategies, resulting in measurable improvements in process workflows.
- Optimised reducing response times and boosting client retention. Developed innovative solutions to address complex customer issues effectively.
- Pioneered new approaches in post-sales operations, anticipating future market trends. Introduced forward-thinking strategies that positioned the company as an industry leader in customer support.
- Meticulously managed post-sales processes, ensuring accuracy and compliance. Implemented rigorous quality control measures, significantly reducing errors and enhancing operational precision.
Tech Support (Contract)
Turbo Tax
03.2024 - 05.2024
- Delivered technical support for Turbo Tax, resolving customer issues efficiently.
- Utilized Live Agent for remote assistance, enhancing customer satisfaction.
- Executed Level 1 Tech Support, improving response time and issue resolution.
- Handled password resets and account recovery, ensuring seamless user experience.
- Contributed to software updates, maintaining system reliability and performance.
- Provided top-notch tech support at Turbo Tax, swiftly resolving customer issues and enhancing software functionality. Boosted user satisfaction rates significantly.
Account Manager
DMC Atlanta
06.2021 - 12.2022
- Led client relations, ensuring solution delivery and exploring growth opportunities.
- Managed a team of 10, achieving weekly and monthly sales targets.
- Negotiated contracts to close sales, enhancing client satisfaction.
- Utilized Tableau and Salesforce for data management and order tracking.
- Resolved client issues promptly, maintaining strong brand representation.
- Drove client acquisition and retention strategies, consistently surpassing targets. Cultivated strong relationships, resulting in substantial account growth and repeat business.
- Implemented data-driven account management techniques, leading to improved client satisfaction and increased revenue. Resolved complex issues, ensuring client success.
Education
Bachelor of Science - Social Sciences
Troy University
Troy, AL07-2018
Associate of Science - Liberal Studies
Los Angeles Pierce College
Woodland Hills, CA12-2015
Skills
- Operating systems
- Technical support background
- Proficient in Apple iOS
- Customer focus driven
- Troubleshooting
- Cloud
- Data Security
Certification
- IT Support Certificate by BM 2024
- Google Cybersecurity Certification 2025
Timeline
Technical Specialist
Apple
03.2025 - Current
Specialist
Apple
06.2024 - Current
Tech Support (Contract)
Turbo Tax
03.2024 - 05.2024
Post Sales Operations
Ferguson Enterprises
12.2022 - 09.2024
Account Manager
DMC Atlanta
06.2021 - 12.2022
Bachelor of Science - Social Sciences
Troy University
Associate of Science - Liberal Studies
Los Angeles Pierce College
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