Justin Yang

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

• Monitored seating area Supported servers, food runners, and bussers with keeping dining area ready for every guest.

● Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

● Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

● Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

● Assisted managers with quickly resolving service- and food-related issues.

● Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

• Followed supervisor instructions to complete tasks on time.

● Cleaned and organized kitchen stations to promote team efficiency.

● Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.

● Operated standard kitchen equipment with focus on safety and sanitation.

● Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

● Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

● Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

● Monitored food temperatures and quality throughout shifts.

● Operated kitchen equipment in accordance with manufacturer instructions.

● Followed recipes and chef instructions to prepare food correctly.