Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Justin Ybarra

San Antonio,TX

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Ambitious, with a proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

14
14
years of professional experience

Work History

Assistant General Manager

Piatti
07.2023 - Current
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Assisted in managing financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled team committed to executing service standards.
  • Mentored staff members, fostering a supportive work environment to enhance employee performance and retention.
  • Oversaw inventory management processes to maintain proper stock levels and minimize waste.
  • Implemented staff training programs that improved service quality and increased customer loyalty.

OPERATIONS/BAR MANAGER

HARD ROCK CAFE
01.2022 - 07.2023
  • Managed daily operations effectively by developing interpersonal relationships with guest, colleagues and staff by identifying customer needs, assisting professional colleagues with daily task and training staff on customer service standards and product knowledge
  • Overlooked bar, host and busser departments
  • Developed and implemented daily checklists and detailing procedures for each department
  • Created schedules bi-weekly, maintained staffing levels and developed each team member with one on one coaching
  • Successfully managed inventory by performing weekly physical counts, evaluating Product Mix Report for product usage and needs to place orders, educate staff on pouring techniques to minimize waste, developing relationships and negotiating with vendors to secure best prices for supplies, and reviewing weekly budget
  • This contributed to maintaining a 17-20% Cost of Sales and achieving budget goals
  • Strategized plans to increase bar revenue through innovative promotional concepts, such as designing a personalized drink menu for special events, creating local specialty cocktails and educating staff on cross-selling and up-selling techniques resulting increased net sales by 4%
  • Strategized and implemented a mobile bar patio and brought in proper inventory needed which increased weekly net sales by 2%.

ACCOUNT RESOLUTIONS SPECIALIST

WELLS FARGO CORPORATION
01.2020 - 01.2022
  • Provided exceptional service while being empathetic while evaluating customers situation to provide relevant solutions in negotiating terms of repayment on complex/specialized outstanding account balances
  • Mitigated risk by advising parties on dispute resolution processes, policy and procedures and adhering to local, state and federal regulations
  • Conducts inbound and/or outbound calls to customers to offer options and solutions to resolve issues on account
  • Assisted the less experienced staff with policies, procedures and regulations
  • Actively provides feedback and recommendations to improve processes, policies, team performance, and customer satisfaction
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.

SALES/MARKETING/SERVICE MANAGER

TWIN PEAKS
01.2017 - 01.2020
  • Key Accomplishment: Drove sales to contribute to annual revenues of $7 Million, increased sales over previous three years straight
  • Consistently exceed $550,000 in monthly sales
  • Recruit, hire, train, and develop over 100 employees on customer service techniques, product knowledge and salesmanship to drive sales and increase ROI
  • Increased company profitability and efficiency through an innovative follow up training program, educating staff on cross-selling and up-selling techniques, resulting increased revenue by 3%
  • Strategized marketing campaigns to develop a diverse collateral marketing presence, winning new local business and driving relationships with existing customers to enhance sales
  • Ensured guest experience exceeded expectations by engaging with guest throughout their experience, anticipating needs, coaching and developing staff on service standards, and cultivating interpersonal relationships with each guest.

ASSISTANT GENERAL MANAGER

LANDRY'S INC. | SALTGRASS STEAKHOUSE
01.2015 - 01.2017
  • Drove sales to contribute to annual revenues of 7 Million, 5% increase in sales over previous year
  • Directed the daily operations of the restaurant; with focus on building sales, directing the team to exceed product quality and preparation standards, excellent customer relations, inventory management, in addition to maintaining team staffing levels, and financial accountability
  • Completed weekly/monthly inventory, achieved cost of sales goals, executing accounts payable and receivable, serving as assistant to Regional General Manager
  • Managed budget and reduced cost by supervising operational efficiencies, billing and invoices, reviewing weekly schedules to control overtime, ensure proper training, and verify recipes are being utilized to reduce waste
  • Oversaw all vendors by ordering precise quantities of stock, utilizing t Product Mix Report to control pars and executing corrective actions to drive profitability
  • Maintained expenses below budget through proper inventory management, employee retention, facility maintenance, developing relationships with vendors to secure best prices for product, purchasing with cost effective operating procedures.

SENIOR SERVICE MANAGER

LANDRY'S INC. | SALTGRASS STEAKHOUSE
01.2012 - 01.2015
  • Drove sales to contribute to annual revenues of 6.7 Million, increased sales over previous year
  • Hired, trained and supervised over 70 team members to meet business goals
  • Implemented a revamped cross-training and follow-up training program, ensuring staff members were proficient, knowledgeable and confident in-service standards and product knowledge
  • Ensured customer satisfaction by building relationships, staying engaged through their experience and resolving customer complaints in a professional and timely manner
  • Trained service staff to consistently enhance customer service and increase profits through suggestive upselling techniques
  • Analyzed strengths and weaknesses of employees by weekly staff ranking analysis, held 1x1 coaching sessions to review performance
  • Monitored team performance, adhered to service level goals and provided detailed job training.

CORPORATE TRAINER

LANDRY'S INC. | SALTGRASS STEAKHOUSE
01.2010 - 01.2012
  • Recruited and trained new wait staff of restaurant protocol and etiquette
  • Demonstrated the ability to multitask, by working well in a high-volume environment and assisting management with daily duties and projects
  • Managed and maintained excellent customer service through coaching new staff members and setting the example
  • Resulting in repeat and referral business
  • Earned valuable repeat and referable business promoted by guest satisfaction
  • Provided operational support for regional director, management, and support staff, organizing paper work for new hires, scheduling and training
  • Collaborated with management to identify company training needs and scheduling by monitoring employee progress, staffing levels and providing feedback.

Education

High School Diploma -

SIDNEY LANIER HIGH SCHOOL
San Antonio, TX
06.2008

Skills

  • Inventory management
  • Budgeting and forecast
  • Leadership
  • Passion for customer satisfaction and retention
  • Sales strategy techniques and development
  • Marketing and advertising
  • Performance improvement
  • Attention to detail
  • Cultural awareness
  • Order delivery practices
  • Cost-controls
  • Training and development background

Affiliations

Member of the Knights of Columbus - Retreat leader and Experienced with marketing, sales, and development, with proven record promoting successful solutions within various industries. A multi-tasker who excels in staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Define strategic initiatives that leverage the market and lead businesses to success. Partner with associates to define and drive sales initiatives, and leading in staff development and productivity. Build relationships and drive innovation through consistent and positive customer engagement. Focused on setting high expectations and raising company standards. Integrate business process improvement initiatives, training programs and marketing plans to drive and adapt to the market, and lead to organizational growth.

Timeline

Assistant General Manager

Piatti
07.2023 - Current

OPERATIONS/BAR MANAGER

HARD ROCK CAFE
01.2022 - 07.2023

ACCOUNT RESOLUTIONS SPECIALIST

WELLS FARGO CORPORATION
01.2020 - 01.2022

SALES/MARKETING/SERVICE MANAGER

TWIN PEAKS
01.2017 - 01.2020

ASSISTANT GENERAL MANAGER

LANDRY'S INC. | SALTGRASS STEAKHOUSE
01.2015 - 01.2017

SENIOR SERVICE MANAGER

LANDRY'S INC. | SALTGRASS STEAKHOUSE
01.2012 - 01.2015

CORPORATE TRAINER

LANDRY'S INC. | SALTGRASS STEAKHOUSE
01.2010 - 01.2012

High School Diploma -

SIDNEY LANIER HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Justin Ybarra