Justin Young
Queens,NY
Summary
Thoroughly focused with 6+ years in client relationship management and background in Healthcare Tech. Experience in customer lifecycles and building lasting relationships. Applied proven sales, marketing and customer service methods to enhance revenue growth and client retention. Worked hand-in-hand with clients to pinpoint needs and tackle specific challenges to support goal achievement. Looking for a similar role with a company where exceptional determination and a dedication to excellence will be appreciated.
Overview
8
8
years of professional experience
Work History
Enterprise Client Success Manager
Zocdoc
New York, NY
11.2021 - 05.2023
- Worked with a minimum of 10 clients adding 2 million revenue per client each quarter to cultivate and implement strategic processes, offering vital tools to promote success in our partnership
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities
- Collaborated with provider data operations, integration services, and sales executives to ensure all providers are optimized for success on the Zocdoc marketplace
- Used analytics for market comparisons identifying opportunities to increase client's performance
- Daily utilization in Tableau, CRM, Salesforce, Microsoft, Google, SaaS to collect, organize and manage sales data and customer information
- Weekly client performance calls to provide ongoing feedback and coaching to drive performance improvement
Physicians Partnership Manager
Genoa Telepsychiatry
New York, NY
04.2018 - 02.2021
- Full cycle recruitment by vetting out candidates and onboarding them while cultivating long-term relationships
- Daily collaboration with Sales, Marketing, Implementation, Product, and Engineering teams to improve the business processes and meeting KPI goals
- Educate medical professionals on the benefits of using telepsychiatry
- Troubleshoot all aspects of client's telepsychiatry program, including technical, administrative, and clinical issues
- Monitored trends to identify untapped market gaps and changes within telepsychiatry where client's partnership improve
- Built sales forecasts and schedules to reflect desired productivity targets for both long selling cycles and short-term revenue opportunities
Central Operations Coordinator
ManagedByQ
New York, NY
09.2017 - 04.2018
- Subject Matter Expert of policies and procedures and effectively communicate to Operator base
- Build and manage schedules for Cleaning
- Operators by balancing Operator availability with the needs of Q clients and responsible for scheduling appointments
- Liaised between customers and management to ensure smooth operations delivery
- Collaborated with company's legal counsel to review and revise contracts for customers
- COMPANY ACQUIRED AND SOLD
Lead
Google | Shopping Express
Newark, NY
06.2015 - 06.2017
- Managed operations to meet hourly quotas
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Responsible for ensuring that all in-store fulfillment and transportation operations were conducted efficiently and according to standard operating procedure
- Tracked and processed customer feedback, requests and updates on daily store operations
- Daily collaboration between Google headquarters for scaling operation process
- Working in high volume settings along with processing new orders and distributing task amongst other associates
- Independent contractor position
Education
Bachelors of Science - Psychology
Brooklyn College
Brooklyn, NY05.2019
Associates - Mental Health
Kingsborough Community College
Brooklyn, NY07.2015
Skills
- Customer Retention, Satisfaction
- Risk Mitigation
- Strategic Planning
- Account Management
- Business Growth Management
- Sales Management
- Project Management
- Proficient in CRM, Tableau, SaaS, Excel, Google Sheets, Powerpoint, Microsoft Office, Salesforce
- Negotiation
- Client communications
- Building client relationships
- Managerial experience
- Business Development
- Background in Healthcare Tech
- Training and mentoring
- Revenue growth
Additional Information
- Additional employment history and references available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Enterprise Client Success Manager
Zocdoc
11.2021 - 05.2023
Physicians Partnership Manager
Genoa Telepsychiatry
04.2018 - 02.2021
Central Operations Coordinator
ManagedByQ
09.2017 - 04.2018
Lead
Google | Shopping Express
06.2015 - 06.2017
Bachelors of Science - Psychology
Brooklyn College
Associates - Mental Health
Kingsborough Community College
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