Justin Zimmerman
Luzerne,PA
Summary
Talented Intake Specialist offering 2 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
8
8
years of professional experience
Work History
Intake Coordinator
Highmark Health
06.2022 - Current
- Streamlined the intake process by implementing efficient data collection and organization methods.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Coordinated interdisciplinary communication for smoother transitions between care providers.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Improved efficiency within the department by prioritizing tasks and managing time effectively.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
Customer Service Representative
Highmark Health
09.2019 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Cognizant
03.2019 - 09.2019
- Assisting Illinois medicaid recipients with their questions about their medical coverage, and claims, and helping them find In-Network providers.
Fulfillment Specialist
Chewy
11.2017 - 09.2018
- Packing customers online orders in a timely manner to make sure shipping guarantees were met.
Claims Adjuster
Penn Warranty
04.2016 - 10.2017
- I worked as a claim’s adjuster for a used car warranty company
- Customers would take vehicle to body shop for repairs, and I would complete the warranty claim, and then send adjudicated claim to body shop for the work to be completed.
Education
Highschool Diploma Received -
Harrisburg Area Community College
Skills
- Proficient with Microsoft Office
- Have been on special projects including Vaccine Hotline and Open Enrollment
- Proficient computer and typing skills
- Understanding of how medical claims process against member benefits
- Data Entry
- Organizational Skills
- Multitasking
- Documentation and control
- Staff Development and Training
Personal Information
Title: Claims Processor
Timeline
Intake Coordinator
Highmark Health
06.2022 - Current
Customer Service Representative
Highmark Health
09.2019 - 06.2022
Customer Service Representative
Cognizant
03.2019 - 09.2019
Fulfillment Specialist
Chewy
11.2017 - 09.2018
Claims Adjuster
Penn Warranty
04.2016 - 10.2017
Highschool Diploma Received -
Harrisburg Area Community College
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