Justin Zimmerman
Port Charlotte,FL
Summary
Assistant Grocery Manager at Kroger with a proven track record in problem resolution and employee training. Enhanced customer satisfaction through exceptional support and optimized workflows, achieving significant waste reduction. Skilled in health and safety compliance, fostering a productive team environment while maintaining high-quality standards in operations.
Overview
20
20
years of professional experience
Work History
Assistant Grocery Manager(Night Shift Lead)
Kroger
04.2006 - 04.2025
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Orchestrated performance-oriented environment by closely supporting team members.
- Optimized floor layout for easy navigation, resulting in improved customer experience during shopping visits.
- Implemented loss prevention measures by establishing security protocols throughout the store, effectively reducing incidents of theft and fraud.
- Collaborated with other department managers to align store goals and initiatives for unified success.
- Reduced shrinkage through diligent inventory control measures, including proper ordering and stock rotation practices.
- Streamlined workflow processes for increased productivity, implementing new systems and procedures.
- Adhered to company policies and procedures while promoting a positive work atmosphere among team members.
- Improved store efficiency by overseeing daily operations, inventory management, and employee scheduling.
- Maintained a clean and organized store environment by enforcing strict safety standards and sanitation practices.
- Developed staff skills through comprehensive training programs and ongoing performance evaluations.
- Provided exceptional service by engaging with customers regularly to assess their needs and offer valuable assistance.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing product recommendations.
- Monitored sales trends to identify opportunities for promotions or markdowns, maximizing revenue potential.
- Cultivated strong vendor relationships to secure competitive pricing on products, contributing to overall profitability.
- Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
- Resolved conflicts among team members, fostering a respectful and collaborative work atmosphere.
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
- Conducted thorough end-of-shift reports detailing any issues encountered throughout the night, allowing for prompt resolution before the start of the next workday.
- Developed strong working relationships with vendors to ensure timely deliveries of materials required for overnight production needs.
- Promoted a healthy work-life balance for night shift staff by implementing flexible scheduling options and providing resources for combating potential issues related to working overnight hours.
- Coordinated with other departments for seamless workflow integration during off-peak hours.
- Increased employee retention by promoting an inclusive company culture that values hard work, dedication, and teamwork.
- Managed resources for optimal shift performance, including staff scheduling and equipment allocation.
- Ensured compliance with all relevant regulatory requirements while overseeing the night shift, maintaining a secure and compliant workplace at all times.
- Improved team efficiency by implementing streamlined nightly workflows and task prioritization.
- Monitored employee performance and provided timely feedback to enhance productivity on the night shift.
- Assisted new employees in acclimating to their roles within the company quickly and efficiently via comprehensive orientation programs tailored to nighttime workers.
- Observed each team member to carry out duties and provided constructive criticism.
- Assisted customers with complaints, questions, and concerns.
- Managed communication between associates and management, addressing key issues and needs.
- Maintained stock of products and ordered new products when stock was running low.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Trained staff members to perform inventory management, customer service and maintenance.
- Assigned each member of Number person team with specific daily tasks and responsibilities.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Maintained organized work area by cleaning and removing hazards.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Made sure that products were produced on time and are of good quality.
- Performed general equipment maintenance and repair to minimize downtime.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Collaborated with other departments to optimize production workflows.
- Inspected products and machines to maintain quality and efficiency.
- Met production targets and tight deadlines by collaborating closely with team members.
Computer Builder
Dell Computers
06.2005 - 04.2006
- Trained new staff on proper building techniques, and safety protocols.
- Utilized time saving techniques to build more than my quota everyday, or at least try to.
- Performed quality checks on built computers on occasion to ensure excellent quality assurance.
- Helped in the boxing and shipping when needed.
Education
Didn't Graduate - Web Design, And Graphic Arts
International Academy of Design And Technology
Nashville, TNDiploma - N/a
McGavock High School
Donelson,TN05.2005
Skills
- Problem resolution
- Customer support
- Health and safety
- Employee training
- Powered industrial truck (pit) training
- Time management
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Assistant Grocery Manager(Night Shift Lead)
Kroger
04.2006 - 04.2025
Computer Builder
Dell Computers
06.2005 - 04.2006
Didn't Graduate - Web Design, And Graphic Arts
International Academy of Design And Technology
Diploma - N/a
McGavock High School