Justina Barnes
Clayton,United States
Summary
Driven by results, adept in cross-functional collaboration and analytical problem-solving, I leveraged my expertise at IQVIA and other Pharmaceutical companies to enhance patient support through meticulous attention to detail and outstanding communication. My proficiency in Microsoft Office and independent work ethic contributed to streamlined processes, achieving significant operational efficiencies. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and eager to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Remote Pharmaceutical Patient Support Rep
IQVIA
01.2024 - Current
- Primary contact for patients, pharmacies and medical professionals utilizing an Opus Health program.
- Primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection, Provide Prior authorizations, medical claim processing
- Quickly assess the user's issue and provides first level support for problem resolution
- Recognize operational challenges and suggest recommendations to management, as necessary
- Skilled at working independently and collaboratively in a team environment Via Teams Video and Chat.
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Remote Healthcare Customer Care Coordinator
Continuum Global (CVS)
03.2022 - 01.2024
- Answer inbound calls and made Outbound calls to and from Pharmacist and address questions & concerns
- Determination for support programs (Copay, PAP, Medicaid, etc.) Provide information about their insurance coverage & benefit plans.
- Resolve concerns to simplify their healthcare experience
- Navigate through multiple computer applications with speed & accuracy
- Independently resolve complex and routine issues while being able to mentor and provide peer assistance for routine trouble shooting.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions in responding to Pharmacist requests.
- Uses training materials and process flow charts to record accurate and thorough documentation of customer contact calls and emails within the CRM system.
- Working closely with cross-functional teams to ensure a positive customer experience.
Manufacturing Associate
Novo Nordisk Pharmaceuticals
05.2021 - 03.2022
- Collaborate cross- functionally with team members and engineers via Microsoft Teams and organized work to meet demanding production goals
- Computer literacy to navigate all NN systems in paperless work
environment {i.e SharePoint, MS O ce Suite, Delta V, Syncade, SAP-PM,
PS@SAP, Electronic Batch Records} - Ability to read and understand technical documents {i.e. SOP's, JI's, P&ID's, TROL's, validation protocols, & functional documents}
- Real time review of electronic batch records ensuring compliance to Standard Operating Procedures (SOPs) & current Good Manufacturing Practices (cGMP) standards
- Utilized effective problem solving techniques to address any production issues and ensure ontime delivery. Trained new employees on manufacturing equipment and processes.
- Performed general equipment maintenance and repair to minimize downtime.
- Examined incoming materials and compared to documentation for accuracy and quality. Monitored inventory levels and placed orders for materials when needed
- Reviewed production schedules and streamlined processes.
- Inspected products and machines to maintain quality and efficiency. Support machine operators in setup and operation of production equipment resulting in efficient runs.
- Studied multi-faceted development issues and suggested solutions to satisfy project goals and adhere to timeline and budget parameters.
- Work Independently, Prepared reports and technical documentation of day-to-day production processes, validation activities and facilitate an A3 & present. Actively participate in board meetings including being a KPI champion. Suggest and support implementation of minor improvements.
Fractionation Technician
Grifols Plasma Pharmaceutical
06.2019 - 05.2021
- Responsible for performing duties to manufacture products derived from human blood plasma.
- Able to interpret data and respond to changes in process parameters, Operate Various process equipment i.e. Centrifuge, Automatic Bottle Opener, CIP skids, that interface with process controls automation.
- Operate Forklift and hand pallet jack. Follow Standard Operating Procedures (SOP's) and complete Batch Production Records (BPR's) Utilize SAP and / or ACSIS transactions Complete record keeping in accordance with current Good Manufacturing Practices.
- Demonstrate appropriate personal hygiene and proper gowning Operate Clean In Place (CIP) equipment Perform in process analytical analysis Assist in preparation, set up and transfer of Bu er and Process solutions. Assist in sampling operations Stage plasma, intermediate paste and raw materials, Transfer intermediate product, raw materials, and waste Support supply chain requirements for production.
- Assist in harvest of intermediate products Demonstrate appropriate personal hygiene and proper gowning.
- Tested, analyzed, and reported on product quality and process performance
- Maintained compliance with safety, environmental, and quality regulations and procedures
Wake Med Hospital
Nursing Assistant
02.2016 - 06.2019
- Maintained a clean and organized work environment. Assist nursing staff with patient care, providing comfort and companionship to residents while monitoring suicidal patients.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs. Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Readied rooms for patients and prevented infections by using proper aseptic technique.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Provided emotional support to patients and family members. Followed & established safety protocols and infection control procedures
Education
Bachelor of Science - Biology
Fayetteville State University
Fayetteville, NC12.2018
Skills
- Cross-functional collaboration
- Self-motivated, with a strong sense of personal responsibility
- Outstanding Written and Oral Communication
- Excellent Time Management
- Follow-up skills
- Microsoft Office
- Work Independently
- Organized Video chat Technology via Microsoft Teams, Zoom, Skype
- Escalation management
- Attention to detail
- Data analysis
- Analytical & problem solving
Timeline
Remote Pharmaceutical Patient Support Rep
IQVIA
01.2024 - Current
Remote Healthcare Customer Care Coordinator
Continuum Global (CVS)
03.2022 - 01.2024
Manufacturing Associate
Novo Nordisk Pharmaceuticals
05.2021 - 03.2022
Fractionation Technician
Grifols Plasma Pharmaceutical
06.2019 - 05.2021
Wake Med Hospital
Nursing Assistant
02.2016 - 06.2019
Bachelor of Science - Biology
Fayetteville State University
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