Justina Biele
Murrells Inlet,SC
Summary
Dynamic professional with expertise in customer service, complaint resolution, and transaction management. Proven ability to foster strong customer relationships and ensure operational efficiency.
Overview
16
16
years of professional experience
Work History
Assistant Branch Manager
Beal Bank USA
White Plains, New York
06.2009 - 04.2020
- Assisted in daily branch operations and customer service.
- Supported team members with account management and client inquiries.
- Managed customer transactions using banking software and systems.
- Helped resolve customer complaints with effective communication skills.
- Maintained accurate records of transactions and branch activities.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Monitored daily operations and supported Branch Manager in necessary duties.
Assistant Branch Manager
Citizens Bank
Fishkill, New York
08.2004 - 10.2008
- Assisted in daily branch operations and customer service.
- Supported team members with account management and client inquiries.
- Coordinated branch activities and scheduled staff shifts efficiently.
- Managed customer transactions using banking software and systems.
- Helped resolve customer complaints with effective communication skills.
- Maintained accurate records of transactions and branch activities.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
Education
Bachelor of Arts - Political Science
University At Buffalo
Buffalo, NY02-2001
Certificate - Phlebotomy
Dutchess Community College
Poughkeepsie, NY05-1999
Skills
- Customer service
- Complaint resolution
- Record keeping
- Transaction management
- Customer relationship management
- Operational support
- Account management
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Adaptability
- Conflict resolution
- Data protection
- Appointment confirmation
- HIPAA compliance
- Patient intake
- Document filing
- Appointment reminders
- Front desk supervision
- Office administration
- Clinical data entry
Timeline
Assistant Branch Manager
Beal Bank USA
06.2009 - 04.2020
Assistant Branch Manager
Citizens Bank
08.2004 - 10.2008
Bachelor of Arts - Political Science
University At Buffalo
Certificate - Phlebotomy
Dutchess Community College