Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justina Carlson

Omak

Summary

Dedicated professional with extensive experience in customer service and cash handling at Spokane Teachers Credit Union. Proven ability to develop strong customer relationships and resolve conflicts effectively. Skilled in multitasking, time management and organization. Committed to delivering exceptional service and fostering a positive atmosphere.

Overview

10
10
years of professional experience

Work History

Teller

Spokane Teachers Credit Union
07.2022 - Current
  • Processed customer transactions promptly, minimizing wait times.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Counted and packaged currency and coins.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Restaurant General Manager

Columbia Basin Pizza Hut
04.2018 - 07.2022
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Office Specialist

Frontier Home Health and Hospice
09.2015 - 04.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Ordered and maintained the clinician supply's
  • Minute and note taking for monthly Hospice meetings
  • Payroll
  • Insurance coding/orders and billing

Education

High School Diploma -

Tonasket High School
Tonasket, WA
06-2003

Skills

  • Cash handling
  • Customer relationship development
  • 10-key proficient
  • Conflict resolution
  • Phone etiquette
  • Problem-solving
  • Multitasking and organization
  • Time management

Timeline

Teller

Spokane Teachers Credit Union
07.2022 - Current

Restaurant General Manager

Columbia Basin Pizza Hut
04.2018 - 07.2022

Office Specialist

Frontier Home Health and Hospice
09.2015 - 04.2018

High School Diploma -

Tonasket High School

Similar Profiles

CREATE PROFILE