Justina Centeno
Paterson,NJ
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
1
1
year of professional experience
Work History
Front Desk receptionist
Paterson task force
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Answered multi-line phone systems and transferred callers to the appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Medical RECEPTIONIST
ADVANCED INTERVENTIONAL PAIN MANAGMENT
- Scheduling and confirming patient appointments for multiple providers
- Obtaining and maintaining patient information, ensuring the accuracy of the patient file
- Checking patients in and out of the EMR system
- Answering and making phone calls as needed
- Collecting and posting patient Deductibles and copayments
- Maintaining Spreadsheets designed for patient scheduling and follow-up as well as for documentation
- Insurance verification
- Additional front desk duties as needed
- Data entry/Faxing/Scanning
- EOB Posting/ Billing.
Customer Service Lead
Results Companies
12.2020 - 03.2022
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Education
CMA - Medical Assisting
ALWAYS HEALTH INSTITUTE
Paterson, NJ09.2024
Skills
- Appointment Scheduling
- Office Administration
- Telephone Etiquette
- HIPAA guidelines
- EMR / EHR
- Front Desk Operations
- Electronic Medical Records
- Attention to Detail
- Data Entry
- Patient Referral
- Insurance Authorizations
- Medical Records Verification
- Flexible Schedule
Languages
Spanish
Full Professional
Timeline
Customer Service Lead
Results Companies
12.2020 - 03.2022
Front Desk receptionist
Paterson task force
Medical RECEPTIONIST
ADVANCED INTERVENTIONAL PAIN MANAGMENT
CMA - Medical Assisting
ALWAYS HEALTH INSTITUTE
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