Justina Combs
Anderson,IN
Summary
Skilled 911 Dispatcher and Occupancy Specialist/Property Manager with extensive experience in emergency communications and property management. Proficient in dispatch software, customer service, crisis management, and housing regulations. Known for effectively managing high-stress situations, enhancing emergency response times, and maintaining high occupancy rates.
Overview
5
5
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Madison County Dispatch
02.2020 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Occupancy Specialist/Property Manager
Anderson Housing Authority
02.2022 - 12.2023
- Streamlined the application process for prospective tenants, resulting in a reduced waiting time for unit allocations.
- Collaborated with property managers to maintain up-to-date records on vacancies, ensuring accurate reporting on occupancy rates.
- Assisted in developing strategies that addressed the unique needs of diverse tenant populations, promoting inclusivity and understanding in the community.
- Increased tenant satisfaction by addressing and resolving occupancy-related issues promptly and efficiently.
- Managed resident disputes professionally, mediating conflicts as needed to maintain a harmonious community atmosphere.
- Achieved timely lease renewals by proactively communicating with tenants about upcoming deadlines, ensuring continued high occupancy rates.
- Ensured compliance with housing regulations and policies through thorough review and verification of applicant documentation.
- Provided support during audits, preparing necessary documentation and demonstrating adherence to relevant housing regulations.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods while maintaining high-quality standards for incoming tenants.
- Maintained accurate records of all tenant interactions using property management software systems, ensuring streamlined communication among team members.
- Conducted regular inspections of property units, identifying maintenance needs and coordinating repairs to ensure safe living conditions for tenants.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Planned special events such as lotteries, dedications and project tours.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Education
Associate of Science - Business Management Real Estate Development
Purdue University Global
West Lafayette, IN08.2027
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Dispatch Coordination
- Customer Service
- Critical Thinking
- Active Listening
- Decision-Making
- Multitasking Abilities
- Effective Communications
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Speech Clarity
- Written Communication
- 85 wpm Typing Speed
- Reliability
- Problem-solving abilities
- Works Well Under Pressure
- Computer Skills
- Memory retention
- Map reading skills
- Information Gathering
- Crisis Management
- Police and fire procedures
- Basic life support understanding
- Incident Prioritization
- Information documentation
- Public Safety Awareness
- Information Gathering and Relay
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- Occupancy Specialist, Nan McKay
- Tax Credit and Affordable Housing, Nan McKay
Timeline
Occupancy Specialist/Property Manager
Anderson Housing Authority
02.2022 - 12.2023
911 Dispatcher
Madison County Dispatch
02.2020 - Current
Associate of Science - Business Management Real Estate Development
Purdue University Global
Similar Profiles
SuLyn WilkersonSuLyn Wilkerson
Emergency Dispatcher (Supervisor) at Madison County Central DispatchEmergency Dispatcher (Supervisor) at Madison County Central Dispatch
Robert SchepplerRobert Scheppler
Emergency Communications Officer at Madison County Fire DispatchEmergency Communications Officer at Madison County Fire Dispatch
Shannon WalkerShannon Walker
Emergency Telecommunicator at Jefferson County 911 DispatchEmergency Telecommunicator at Jefferson County 911 Dispatch