Justina Corral
Tucson,AZ
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
19
19
years of professional experience
Work History
Program Manager & BIP Facilitator
La Casa Healing House, Inc.
06.2023 - Current
- Ensure seamless operation of DV program, staff supervision, evaluation, and training
- Provide oversight of shelter placement, crisis intervention, safety planning, advocacy and hotline coverage to ensure quality delivery of services
- Manage and supervise Residential and Non-Residential programs, including emergency shelter, Children Youth Program, Case Manager, and Legal Advocacy
- Provide direct services, support and assistance to residents living in emergency shelter and transitional housing
- Prepare monthly reports and invoices for funders
- Maintain accurate records and compile statistical data in a timely manner
- Foster an environment of accountability and continuous improvement throughout the program and agency
- Prepare and facilitate curriculum for Behavior Intervention program for male and female class.
Assistant Manager & BIP Facilitator
La Casa Healing House, Inc.
10.2022 - 06.2023
- Assist Program Manager in day-to-day operations of 24/7 domestic violence shelter
- Respond to complex situations involving client or building emergencies
- Provide direct services, support and assistance to residents living in emergency shelter and transitional housing
- Act as BIPP Compliance Monitor and Case Manager with caseload
- Conducts raining and presentations in the community, both to professional in related fields and to the public at large
- Plans and develops programs, productivity measures and quality improvement outcomes
- Responsible for establishing and writing the initial Offender Intervention Service Plan (OISP) for participants
- Facilitated Batters Intervention Program and provided education using agency approved curriculum
- Ensured quarterly (OISP) reviews are done with BIPP facilitator
- Conduct service assessments and provide referral(s) as needed
- Assisted in developing safety plans
- Attend community collaboration meetings and provide insight and feedback regarding events and resources
- Provide advocacy work and community awareness.
Pretrial Services Officer I
6th Judicial District Court
10.2021 - 09.2022
- Conducted audits of jail rosters on a daily basis to ensure no defendant’s incarceration and prepare necessary violations for new offenses
- Prepared documentation to present to the courts, Judge’s, defense and prosecuting attorneys as notification for violations of Pretrial Supervision conditions of release
- Followed policy and procedures and adapted best practices for Pretrial based on AOC approved guidelines
- Conducted case audits to ensure proper information was given to defendant’s regarding conditions of release, court hearings and charges
- Participated in court hearings and testified to the performance of defendant’s in supervision
- Communicated professionally with other Pretrial stakeholders, judges, district attorney, defense attorney, etc
- Conducted intake paperwork as required and provided future check in dates and times
- Conducted audits and investigations on defendant’s to establish defendant’s needs and barriers in order to refer to community services as available.
Court Liaison/PREA Investigator
Luna County Detention Center
05.2019 - 10.2021
- Process and email daily jail rosters to pertinent state and federal agencies
- Maintained and updated LCDC jail website with inmate information daily
- Maintained inmate records to ensure accuracy of release and confinement dates
- Calculated good time credits for eligible inmates
- Coordinated and maintained the work release program for inmates
- Processed and responded inmate requests
- Worked directly with local judicial systems and federal agencies
- Processed and keep track of inmate’s releases and furloughs
- Provided assistance to the public regarding inmate information
- Maintained Juvenile records
- Investigated and prepared reports for PREA cases.
Legal Assistant
Noble & Vrapi, P.A.
05.2017 - 05.2019
- Assisted attorney with drafting immigration applications, motions, FOIAs and court documentation for immigration proceedings
- Provided interpretation services for Spanish only speaking clients, to explain the immigration or criminal process
- Translated and proofread documentation from Spanish to English, such as birth certificates, death certificates, personal and legal documents and family letters of support for client cases
- Conducted research of immigration law and procedures
- Served as the key point of contact for clients, managed client expectations and maintained client relationships
- Analyzed and audited balance reports for client trust accounts and communicated with clients to inform of open balances
- Managed the case initiation, evidence assessment, documents gathering, government representative communication and preparation of complex legal forms and letters
- Provided administrative support maintaining computer tracking systems, authorizing support letters and preparing applications and petitions for submission to the US Citizenship and Immigration Service, State Department Embassies, US benefiting sponsoring clients and various government agencies.
Child Support Legal Assistant
Child Support Enforcement Division
09.2014 - 05.2017
- Conduct face to face interviews with customers in English and Spanish who applied for Department services
- Gathered personal information on the non-custodial parent to proceed with legal actions and documentation
- Worked with other state’s caseworkers to provide information and legal documents
- Prepared legal documentation to file within the courts, attend court hearings, provided testimony at court hearings and reviewed all legal documents with all pertinent parties and attorney
- Answered customer's questions without providing legal advice and aided coworkers with any areas needed
- Researched for legal actions to move forward with pending cases
- Processed case closures for non-cooperation or non-compliance.
Eligibility Specialist
Mimbres Memorial Hospital-CHS
03.2014 - 09.2014
- Responsible for offering assistance to patients that do not have medical insurance or may not have the means to pay their hospital or other medical bills
- Obtained personal information from patients to help determine if they qualify for Federal, State or local funding
- Ran daily hospital census to review for any self-pay or Medicare only patients, proceeded to call or go to patient’s room to complete a screening for possible programs
- Helped patients apply for any programs they may qualify for
- Provide explanation of benefits and costs to Spanish only speaking patients
- Assisted nurses and doctors with Spanish interpretation of medical needs and procedures
- Kept close working relationship with local Human Services and Child Support Enforcement offices
- Provided Notifications of Birth to Human Services Dept
- When child was born to a Medicaid insured mother
- Updated and kept track of all insurances to be billed for services rendered.
Legal Assistant-A
New Mexico Public Defender Department
04.2013 - 08.2013
- As assistant to four attorneys my duty was to draft and file motions, request for hearing and various orders as need be
- Enter and assign an attorney for clients that have new cases coming up on docket days
- Provide assistance in the courtroom with filling out Release Orders and Conditions of Release or any other paperwork needed
- Supervise employees when Manager was out
- Provided interpretation services for Spanish only speaking clients about legal process and penalties
- Prepare docket for attorneys and ensure that all clients were taken care of and assigned an attorney
- Created and maintained paper and electronic litigation database
- Ensure proper paperwork is completed for the release of in custody clients, and ensure that it is sent to the correct institution
- Served as point of contact for clients to provide answers for any questions or concerned about their cases.
Cashier/Main Banker
Santa Claran Casino
08.2012 - 03.2013
- As Main banker, I assume sole responsibility to the main vault and safe of the casino
- Verify the all transactions are correct and free of errors
- Perform money exchanges for cashiers and casino employees
- Prepare and payout jackpots or winnings over $1000
- Generate bank deposits for large quantities of money, mutilates money and cash advance checks
- Responsible for counting and verifying money from Soft count team to main bank
- Verify and complete chip fills and credits for table games
- Prepare and balance kiosk cassettes for casino kiosks/ATMs
- Transfer the corresponding documentation to the Accounting Department on a daily basis
- Prepare funds, with proper documentation for transfer of funds to the Cage Department
- Summarize and keep inventory of all casino cage promotional coupons, chips, coin, money, cap fills for slot machines, and banks for slot attendants.
Court Clerk 1
Santa Fe Magistrate Court
03.2012 - 08.2012
- Work closely with five judges in Santa Fe County assisting in the areas of issue warrants, data entry, and file management
- My ability to work well under pressure while meeting tight deadlines have contributed to my success at the Santa Fe Magistrate Court
- Provided interpretation services for Spanish only speaking clients about legal process and penalties
- Quality check legal packages prior to prisoner arraignments to ensure all legal documents are in order and well organized for judicial review
- Provide legal documentation to judges for prisoner arraignments on a daily basis
- Issue summons to citizens who have failed to appear in court and effectively communicate the consequences of not appearing before a judge
- Serve as a primary point of contact to citizens who have questions regarding summons, court cases, court dates, jury selection and legal consequences
- Knowledgeable in New Mexico Laws and penalties associated with the breaking any of them
- Conduct day-to-day court/office operations including filing, spreadsheets, calendar management, and payment processing.
East Coast Merchandise Consultant
Nambe Mills
06.2011 - 03.2012
- Developed and maintained professional networking with retailers (both small business and major store chains) who sold Nambe Mills merchandises
- Responsible for ensuring that products were in the best quality prior to shipment to retailers and approved the shipment and sale of merchandise on the East Coast
- Evaluated returned/defective items to identify the flaws that could be prevented in the products production phase and communicated findings with members of the management team
- Developed a spreadsheet which would allow employees to easily define or find issues with related product returns
- Spreadsheet was also used to track top selling products to assist the marketing department in marketing items across the country
- Processed credit card payments in large amounts and ensuring that billing was done in a quick and accurate manner
- Served as a customer service point of contact to answer questions about products, returns, and sales.
Court Clerk 1
Deming Magistrate Court
07.2007 - 12.2010
- Held responsible for all data entry at the Deming Magistrate Court which included traffic violations, domestic violence, and misdemeanors
- Provided interpretation services for Spanish only speaking clients about legal process and penalties
- Filed all legal documentation and ensured that files were well organized and in chronological order
- Managed the judge’s court calendar, pulled case files, and communicated with individuals who failed to appear in court
- Provided penalty information and payment options to individuals who either visited the court or contacted the court via telephone
- Served as the only bilingual employee who assisted in Spanish/English translation
- Well versed in Law in both Spanish and English with strong commutation skills to assist both members of the Magistrate Court and individuals charged with a crime.
Admissions Clerk
Mimbres Memorial Hospital
11.2006 - 07.2007
- Prepare daily admissions reports
- Collect documentation from ER, OB/GYN, ICU and Medical/Surgical departments to cross reference the admissions daily count with reports generated
- Call and verify health insurance eligibility and benefits
- Provide patient diagnoses to health insurances with ICD 9 Codes
- Collect copays, deductibles and co-insurance due from patients admitted to hospital or obtaining services
- File medical documentation
- Register and pre-admit patients for services provided by hospital such as lab work, radiology or respiratory services.
Administrative Assistant
Attorneys Abstract and Land Insurance
10.2005 - 11.2006
- Enter and verify personal employee data for supervisor to issue bi-weekly pay checks
- Keep track of vacation and sick leave gained and used by employees
- Calculate bi-weekly payroll deductions
- Research property titles and public records to establish the ownership of property and any restrictions associated with the property and make daily visits to county courthouse to gain access to information such as mortgages, liens, tax deeds and tax reports filed on property
- Obtained photocopies of documents and prepared a summarized report with all the findings and prepare documents for property sale closings and transfer titles in County Courthouse
- Assist Attorney Mr
- Fredrick Sherman with legal proceedings
- Run errands and make daily cash deposits.
Education
BS, Criminal Justice -
Western New Mexico University
12.2024
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Team leadership and direction
- Team Leadership
- Decision-Making
- Project Coordination
- MS Office Applications
- Policy and procedure improvements
- Program Leadership
- Training and Development
- Critical Thinking
- Interpersonal Skills
- Data Collection & Research
- Work Planning and Prioritization
- Attention to Detail
- Operations Management
- Stakeholder Communications
- Public Speaking
- Relationship Building
- Customer Service
- Technical understanding
- Good Judgment
- Scheduling and Planning
- Budgeting and Resource Management
- Cross functional Team Builder
- Partnership Development
- Program Reviews
- Performance monitoring
- Change Management
- Data Analysis
- Documentation proficiency
- Scope Management
- Personnel Management
- Cultural Sensitivity
- Resource Management
- Event Planning and Execution
- Presentation Creation and Delivery
- Effective Negotiations
- Proficient in Software
- Risk Analysis and Management
Qualifications Summary
Professional with extensive experience in court and jail settings, data entry, document processing, calendar management, and day-to-day business operations. More than 20 years of experience in the areas of legal, administrative and medical. Effective bilingual (Spanish/English) communicator who excels in both interpersonal and written communication. Experience in working for non-profit organization advocating for survivors of domestic violence and their children on an individual level and community level. Proficient in the use of the personal computer with the use of all Microsoft Office software. Additional software applications include: Corel, FACTS, Odyssey, CSES, ASPEN, CDMS, Cerenade, CDB, OMS, XJail and Osnium systems.
References
- Lionel Lozano, 575.494-6705
- Stephen Stevers, 575.494-4578
- Ray W. Baese, 575.494.2900
- Leo Jaramillo, 505.620.0800
- Edward L. Hand, 575.694.5444
Languages
Spanish
Native or Bilingual
Timeline
Program Manager & BIP Facilitator
La Casa Healing House, Inc.
06.2023 - Current
Assistant Manager & BIP Facilitator
La Casa Healing House, Inc.
10.2022 - 06.2023
Pretrial Services Officer I
6th Judicial District Court
10.2021 - 09.2022
Court Liaison/PREA Investigator
Luna County Detention Center
05.2019 - 10.2021
Legal Assistant
Noble & Vrapi, P.A.
05.2017 - 05.2019
Child Support Legal Assistant
Child Support Enforcement Division
09.2014 - 05.2017
Eligibility Specialist
Mimbres Memorial Hospital-CHS
03.2014 - 09.2014
Legal Assistant-A
New Mexico Public Defender Department
04.2013 - 08.2013
Cashier/Main Banker
Santa Claran Casino
08.2012 - 03.2013
Court Clerk 1
Santa Fe Magistrate Court
03.2012 - 08.2012
East Coast Merchandise Consultant
Nambe Mills
06.2011 - 03.2012
Court Clerk 1
Deming Magistrate Court
07.2007 - 12.2010
Admissions Clerk
Mimbres Memorial Hospital
11.2006 - 07.2007
Administrative Assistant
Attorneys Abstract and Land Insurance
10.2005 - 11.2006
BS, Criminal Justice -
Western New Mexico University