Justina DeLong
Council Bluffs,IA
Summary
Detail-oriented Assistant Manager with 10 years of experience in plasma. Offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Octapahrma Plasma
Council Bluffs, IA
05.2020 - Current
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Donor Screening Supervisor
Octapharma Plasma Center
Council, IA
12.2015 - 05.2020
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Acted as a liaison between upper management and staff, facilitating open communication.
Quailty Assurance Backup
Octapharma Plasma Center
Council Bluffs, IA
05.2016 - 12.2019
- Implemented quality control processes to improve product reliability.
- Enforced adherence to industry standards by monitoring employee performance.
- Conducted training sessions for employees on quality assurance procedures and methods.
- Performed root cause analysis and identified corrective actions.
- Made suggestions with regard to procedures, standards, and equipment to facilitate work and maintain product quality.
Medical Screener
Octapharma Plasma Center
Council Bluffs, IA
05.2014 - 12.2015
- Performed medical screening on patients to ensure they meet the requirements of the center.
- Ensured that all diagnostic equipment was functioning properly before use with patients.
- Built strong and trusting rapport with donors.
Education
High School Diploma -
Thomas Jefferson High School
Council Bluffs, IA05-2009
Skills
- Operations Management
- Staff Development
- Complex Problem-Solving
- Workforce Planning
- Task Delegation
- Motivational Leadership
Timeline
Assistant Manager
Octapahrma Plasma
05.2020 - Current
Quailty Assurance Backup
Octapharma Plasma Center
05.2016 - 12.2019
Donor Screening Supervisor
Octapharma Plasma Center
12.2015 - 05.2020
Medical Screener
Octapharma Plasma Center
05.2014 - 12.2015
High School Diploma -
Thomas Jefferson High School
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