Justina Dickens

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
• Increased efficiency and team productivity by promoting operational best practices.
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
• Applied basic sales strategy to engage customers and present solutions to suit individual needs.

Coordinated and drove e-commerce and social media platforms.

• Added, updated and removed products from e-commerce systems.
• Worked directly with account managers and buyers with uploading new products on daily basis.
• Helped streamline workflows from e-store, to vendor, to end client and to buyer.
• Maintained working knowledge of company products, services and promotions.
• Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
• Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
• Tracked inventory and reviewed retail trends via Excel spreadsheets in order to make timely and proactive business decisions.