Hi, I’m
Justina Earl
Customer Care Agent
Gastonia,NC
Summary
Experienced customer service with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service representative position. Ready to help team achieve company goals.
Overview
6
years of professional experience
2
Languages
Work History
Food Lion
Customer Service Associate
11.2017 - 06.2018
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Checked personal identifications during alcohol and tobacco sales.
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Provided training and support to new associates to help provide high-quality customer service.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items, and join reward programs.
Randstad
Customer Service Representative
02.2020 - 09.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Promoted available products and services to customers during service, account management, and order calls.
- Responded to customer requests for products, services, and company information.
- Gathered information, assessed and fulfilled callers' needs, and educated them on important policies and procedures.
- Balanced deposits and credit card payments each day.
Iqor Holdings USCharlotte, NC
Benefits Administrator
08.2023 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
Education
Gaston CollegeDallas, NC
Associates from Office Management
08.2025
Hunter Huss High SchoolGastonia, NC
01.2008
University Overview
- 3.0 GPA
Skills
- Negotiation
- Telephone Reception
- Call Volume and Quality Metrics
- Exceptional Communicator
- Account Management
- Customer Data Confidentiality
- Customer Service and Assistance
- Call Transfers
- Prioritizing Calls
- Understanding Customer Needs
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
CRM
ZenDesk
Timeline
Benefits Administrator
Iqor Holdings US
08.2023 - Current
Customer Service Representative
Randstad
02.2020 - 09.2022
Customer Service Associate
Food Lion
11.2017 - 06.2018
Gaston College
Associates from Office Management
Hunter Huss High School
Similar Profiles
Camille MackCamille Mack
Customer Service Associate at Food LionCustomer Service Associate at Food Lion
Kristopher EvansKristopher Evans
To GO Associate at Food LionTo GO Associate at Food Lion
Eric HiralalEric Hiralal
Office Associate at Food LionOffice Associate at Food Lion