Open To Work
Hi, I’m
Justina Earl
Customer Care Agent
Gastonia,NC
Summary
Experienced customer service with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service representative position. Ready to help team achieve company goals.
Overview
6
years of professional experience
2
Languages
4
years of post-secondary education
Work History
ConcentrixCharlotte, NC
Plan Advisor
06.2024 - Current
Job overview
- Advised members on health plan options to optimize coverage and benefits.
- Resolved member inquiries promptly and accurately, demonstrating exceptional customer service skills.
- Educated clients on available health plan options, resulting in informed decisionmaking.
Iqor Holdings USCharlotte, NC
Benefits Administrator
08.2023 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
RandstadCharlotte, NC
Customer Service Representative
02.2020 - 09.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Promoted available products and services to customers during service, account management, and order calls.
- Responded to customer requests for products, services, and company information.
- Gathered information, assessed and fulfilled callers' needs, and educated them on important policies and procedures.
- Balanced deposits and credit card payments each day.
Skills
- Negotiation
- Telephone Reception
- Call Volume and Quality Metrics
- Exceptional Communicator
- Account Management
- Customer Data Confidentiality
- Customer Service and Assistance
- Call Transfers
- Prioritizing Calls
- Understanding Customer Needs
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
CRM
ZenDesk
Education
Gaston College Dallas, NC
Degree from General Education
05.2025 - Current
Gaston College Dallas, NC
Certificate from Business Administration
05.2025 - Current
Gaston College Dallas, NC
Certificate from Patent Services
05.2025 - 12.2026
Timeline
Gaston College
Degree from General Education
05.2025 - Current
Gaston College
Certificate from Business Administration
05.2025 - Current
Gaston College
Certificate from Patent Services
05.2025 - 12.2026
Plan Advisor
Concentrix
06.2024 - Current
Benefits Administrator
Iqor Holdings US
08.2023 - Current
Customer Service Representative
Randstad
02.2020 - 09.2022