Justina Gonzalez
La Mirada,CA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fraud Analyst II
NORDSTROM
07.2016 - Current
- Conduct in-depth investigations and evaluate evidence to ensure chargeback dispute claims comply with financial institution and merchant card regulations.
- Proficient in analyzing digital identity signals (IP, device, behavior) to assess risk and flag anomalies.
- Specialize in chargeback dispute resolution by analyzing financial and behavioral data across multiple channels to reduce financial losses and improve recovery rates through timely, evidence-based responses.
- Resolve all order related disputes including delivery delays, missing items, damages, and lost packages to uphold service quality and enhance customer experience.
- Review and accurately update machine learning fraud models to continuously improve fraud detection accuracy.
- Partner with Trust and Safety, Finance and Engineers to refine user policies and prevent abuse.
- Deliver actionable insights by generating reports and communicating high-risk trends to key stakeholders.
Finance Revenue Recovery Specialist
UNITED PARCEL SERVICE (UPS)
12.2021 - 05.2025
- Over three years of experience working at a UPS hub, applying specialized knowledge of U.S. import laws, regulations, and procedures, including shipping documentation, hazardous/perishable labeling, and special handling requirements.
- In-depth knowledge of logistics and transportation processes, supported by hands-on experience in a high-volume UPS distribution center.
- Served as a Wellness Leader on the UPS Safety Committee: Mentored over 100 new hires, lead weekly safety briefings, and addressed workplace safety concerns to uphold a high standard of operational safety.
- Effectively explained companywide safety procedures and requirements to elicit cooperative responses among employees to promote a safe workplace environment.
- Identified and resolved package billing discrepancies, recovering over $10,000 in lost revenue monthly.
- Audited over 1,000+ packages daily to identify shipments subject to additional handling fees (based on size, weight, or packaging) to improve billing accuracy.
- Ensure compliance with package labeling and sorting protocols to support accurate, timely deliveries.
E-Commerce Data Analyst / Assistant E-Commerce Merchandiser
BRAND JUMP
05.2015 - 07.2016
- Conducted website data analysis for ecommerce partners including Amazon, Home Depot, and Bed Bath & Beyond to drive sales performance and business growth.
- Audited product listings to ensure accurate and up-to-date information such as sizes, color options, pricing, photos, and UPCs, while improving product assortment presentation.
- Prepared and delivered structured data to support seamless product uploads across multiple vendor platforms.
- Applied web analytics and SEO strategies to increase visibility, strengthen brand presence, and optimize online sales.
- Managed inventory reports across several vendor accounts to ensure accurate stock representation and availability.
Education
B.A. - Art Illustration, Graphic Design
California State University of Long Beach
Minor in Fashion Merchandising -
California State University of Long Beach
Skills
- Advanced Excel proficiency
- Proficient in Microsoft Office Suite
- Experienced in Tableau and SQL
- Data analysis expertise
- Predictive analytics expertise
- Fraud prevention strategies
- Communication and stakeholder engagement
- Financial data analysis
Certification
- Predictive Analytics, University of California Irvine, 09/27
- Completed Certification Coursework, Math and Statistics for Data Science / Statistical Modeling, 05/22
Timeline
Finance Revenue Recovery Specialist
UNITED PARCEL SERVICE (UPS)
12.2021 - 05.2025
Fraud Analyst II
NORDSTROM
07.2016 - Current
E-Commerce Data Analyst / Assistant E-Commerce Merchandiser
BRAND JUMP
05.2015 - 07.2016
B.A. - Art Illustration, Graphic Design
California State University of Long Beach
Minor in Fashion Merchandising -
California State University of Long Beach
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