Justina Hall
Sales Development Representative
Woodbridge,VA
Summary
Highly driven Sales Development Representative with a strong background in outbound prospecting, customer engagement, and pipeline generation. Brings 9+ years of client-facing and sales support experience across insurance, customer service, and operations. Skilled in cold calling, lead qualification, CRM management, and delivering value-focused conversations with business owners. Known for resilience, strong communication, fast learning, and consistently exceeding activity goals in dynamic environments.
Overview
9
9
years of professional experience
Work History
Independent Agent – Sales Development
Aflac DC-Metro (Independent Contractor)
06.2025 - Current
- Ranked as a top-performing new agent within the DC-Metro region, earning Rising Stars, Fireball, and Winner’s Circle awards for early production and performance excellence.
- Generated $30,000+ in annualized premium within first 8 weeks, exceeding new-agent production benchmarks.
- Executed 400+ outbound business calls weekly through cold calling, in-person visits, email, and social outreach to drive consistent pipeline growth.
- Prospected and engaged 60–100+ businesses per week, qualifying small business owners based on needs, budget, and benefits timelines.
- Conducted high-impact discovery conversations and scheduled benefits presentations, converting cold prospects into active opportunities.
- Built and managed a robust personal sales pipeline using CRM tools to track outreach, follow-ups, and conversion metrics.
- Consistently overcame objections and maintained high activity levels in a high-rejection, performance-driven environment.
- Collaborated with regional sales leadership to refine messaging, improve outreach strategy, and optimize conversion performance.
Sales & Customer Solutions Specialist
Lowe’s Companies Inc.
05.2023 - 05.2025
- Consulted with customers to recommend product solutions, identify upsell opportunities, and support project-based purchasing decisions.
- Coordinated between sales, logistics, and fulfillment teams to ensure accurate orders and smooth customer experiences.
- Managed high-volume customer interactions and documented follow-ups using internal CRM and scheduling tools.
- Streamlined communication workflows that reduced delays and improved overall service quality.
Sales Team Supervisor
Locksmith Connections
05.2019 - 04.2023
- Supervised a sales team of 11, providing coaching on call scripts, customer handling, and daily communication.
- Analyzed client call data to identify trends and improve service delivery.
- Led team performance initiatives that improved customer satisfaction and retention.
Sales & VIP Experience Host
MGM National Harbor
09.2016 - 03.2019
- Ranked Top 3 in sales performance consistently across a 2.5-year tenure by driving high-value guest conversions and upselling premium experiences.
- Generated revenue by identifying guest interests, recommending premium services, and converting interactions into sales opportunities.
- Built and maintained long-term relationships with VIP clients, strengthening retention and repeat revenue.
- Used CRM and guest management systems to track preferences, follow-ups, and spending patterns to personalize offers.
- Collaborated with internal sales, hospitality, and operations teams to execute seamless, high-dollar guest experiences.
- Leveraged consultative selling techniques to understand guest motivations, present elevated service options, and close premium packages.
- Handled high-pressure, fast-paced environments with professionalism, discretion, and exceptional communication.
Education
High School Diploma -
Plainfield High School
Plainfield, NJSkills
- Outbound Prospecting & Cold Calling
- Lead Qualification & Pipeline Building
- CRM Management (Salesforce)
- Discovery Conversations
- High-Volume Outreach
- Objection Handling
- Email Sequencing & Follow-Up
- Appointment Setting
- Customer Relationship Management
- Performance Tracking & Reporting
- Cross-Functional Collaboration
- Google Workspace & Microsoft Office
Licenses & Certifications
Insurance Producer License – Accident, Health & Sickness
Virginia State Corporation Commission (SCC) — Active
Insurance Producer License – Accident, Health & Sickness
District of Columbia Department of Insurance, Securities & Banking (DISB) — Active
Insurance Producer License – Accident, Health & Sickness
Maryland Insurance Administration — Active
Timeline
Independent Agent – Sales Development
Aflac DC-Metro (Independent Contractor)
06.2025 - Current
Sales & Customer Solutions Specialist
Lowe’s Companies Inc.
05.2023 - 05.2025
Sales Team Supervisor
Locksmith Connections
05.2019 - 04.2023
Sales & VIP Experience Host
MGM National Harbor
09.2016 - 03.2019
High School Diploma -
Plainfield High School