Justina Harden
Suffolk,VA
Summary
An extremely organized and detail-oriented individual with a high level of multi-tasking skills. Excellent interpersonal, analytical, communication, verbal, and written skills. A team player with an unprecedented work ethic and the ability to exemplify conscious decision making, while adapting to the continuous changes in any organization.
Overview
15
15
years of professional experience
Work History
Patient Care Specialist
Sentara Cardiology Specialist
07.2023 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Delivered excellent patient experiences and direct care.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered support to medical staff in completion of patient paperwork.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Resolved customer complaints using established follow-up procedures.
Patient Care Coordinator/Medical Billing and Coding Specialist
Chesapeake Regional Medical Center
09.2016 - 06.2023
- Coordinate patient care through the clinic - waiting room, exam room, laboratory, and x-ray procedures
- Maintain electronic medical records - update address, allergies, phone number for each visit
- Schedule patient appointments
- Discreet handling of confidential information
- Telephone coverage and directing calls to the appropriate departments
- Check inventory and order medical and administrative supplies
- Follow clinic guidelines and protocols and participate in making new ones
- Promote healthy living to all clients, referring them to the appropriate resources
- Participated in staff meetings as needed
- Provides administrative support to physicians and interpret data to assign ICD-9
- Entered CPT codes and patients information into billing software
- Reviewed and validated accuracy of charges including dates of services, services provided, location and provider signature
- Completed and submitted CMS-1500 Forms
- Assigned ICD-10 to physicians diagnosis and insured the correct level of service and various CPT codes
- Connected with Insurance and patient aging to resubmit insurance claims when necessary
Administration Assistant
Consumer Portfolio Services
07.2010 - 08.2016
- Provides administrative and business support to the administrative staff
- Telephone coverage and directing calls to the appropriate departments
- Discreet handling of confidential information
- Update contacts, export information, merge letters, make contact lists, produce labels and prepare employee emails
- Maintained the office calendar
- Ordered administrative office supplies monthly
- Input client information and developed statements from database (Collections Software)
- Maintained contracts and created a matrix
- Prepared and managed files for upcoming audits
- Prepared spreadsheets and other reports as directed by the administrative staff
- Assist with special projects
Education
Bachelor's Degree - Business Administration
ECPI University
12-2027
High school diploma or GED -
Lakeland High School
06-2010
Skills
- Medical Records
- Medical Scheduling
- HIPAA compliance
- Insurance Verification
- Critical thinking skills
- Basic math
- Organizational skills
- Administrative experience
- 10 key calculator
- Customer service
- Typing
- Patient confidentiality
- Clinical assessment
- Medical terminology
- Quality improvement
- Healthcare software expertise
- Documentation proficiency
- Teamwork and collaboration
Accomplishments
- Resolved product issue through consumer testing.
Additional Information
An extremely organized and detail-oriented individual with a high level of multi-tasking skills. Excellent interpersonal, analytical, communication, verbal, and written skills. A team player with an unprecedented work ethic and the ability to exemplify conscious decision making, while adapting to the continuous changes in any organization.
Timeline
Patient Care Specialist
Sentara Cardiology Specialist
07.2023 - Current
Patient Care Coordinator/Medical Billing and Coding Specialist
Chesapeake Regional Medical Center
09.2016 - 06.2023
Administration Assistant
Consumer Portfolio Services
07.2010 - 08.2016
Bachelor's Degree - Business Administration
ECPI University
High school diploma or GED -
Lakeland High School
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