PowerBI
Justina Holmes
Pikeville,TN
Summary
With a wealth of experience in managing administrative, operational, and outreach program functions, bringing strong leadership skills and a keen eye for detail. Known for exceptional organizational abilities, and contributing to the seamless functioning of teams and organizations. Excel at handling multiple projects simultaneously, ensuring efficient and accurate task completion.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Health Services Manager
Landmark Health | Optum at Home
04.2022 - Current
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all patients. Managed an average of 8-10 direct reports.
- Evaluated staff performance at least monthly, providing constructive feedback for professional growth opportunities.
- Assessed performance and quality metrics and adjusted operational plans to uphold quality standards.
- Facilitated interdepartmental collaboration to streamline processes and enhance service delivery.
RN Residency Program Director
CHI Memorial Health System
07.2021 - 04.2022
- Improved success of program by making proactive adjustments to operations.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Interviewed and hired talented new graduate nurses with expertise in nursing to increase strengths within already gifted departments.
RN Residency Program Coordinator
CHI Memorial Health System
07.2019 - 07.2021
- Created, implemented and evaluated programs that promoted staff recruitment and development.
- Onboarded new employees through orientation meetings and training sessions before deployment to different departments for 3 cohorts per year, averaging 30+ new graduate nurses.
- Enforced nursing practice standards and recommended unit and institution policies and procedures to boost medical care quality.
- Served on multiple committees and work teams related to Residency, Education, and Preceptorship.
- Evaluated and monitored care and services throughout shift to improve quality levels.
- Reviewed staffing patterns, quantities and nursing units' census to meet resident needs and budgetary controls.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
Clinical Resource Specialist
Erlanger Health Systems
04.2018 - 07.2019
- Assisted with onboarding staff, aligned shadowing, provided just-in time education, and helped teach classes such as annual review and acute care classes.
- Helped maintain records for staff for licensure, certifications, and additional training records for over 50 staff.
- Served on multiple work teams for process improvement, such as standardizing documentation with new electronic medical record, standardization of lab process, created bi-weekly newsletter for units to be “in the know”.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in more streamlined process for RN Residency Program.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Created curricula, instructions, documents and written tests for various types of training courses.
Registered Nurse/Relief Charge Nurse
CHI Memorial Hixson
09.2017 - 04.2018
- Provided direct patient care, stabilized patients and determined next course of action on 32-unit cardiac/telemetry unit.
- Cultivated rapport with patients and caregivers, utilizing proactive communication with patients.
- Served on Patient Experience Committee for our unit which focused on improving patient care by implementing change to improve care and perception of care patients received.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Medical Quality Management Coordinator
BCBST
11.2015 - 09.2017
- Created and implemented Case Management training using interactive learning techniques to achieve maximum retention of objectives.
- Conducted training of all Case Management staff on new procedures and refresher training approximately 20 staff members.
- Performing quality audits bi-monthly for staff.
- Contributed educational and clinical expertise to help optimize training courses and boost learning.
- Strived to continuously update course strategies and content based on current trends and technological advancements in healthcare.
- Managed web content updates and ongoing site maintenance to provide students with easy information access.
Medical Case Manager/Team Leader
BCBST
04.2014 - 11.2015
- Worked with different disciplines to provide cohesive care to patients.
- Mentored and guided employees to foster proper completion of assigned duties.
- Coordinated treatment and placement activities while being the lead resource for a team of 8 Case Managers.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
- Cross-trained and provided back up for Utilization Management.
Case Manager
Hospice, Caris Healthcare
07.2013 - 04.2014
- Managed caseload of 30 patients under hospice care to provide comprehensive end of life care.
- Educated patients and loved ones about different treatment options and care approaches to reduce burden during end of life.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Registered Nurse
Cumberland Medical Center
08.2007 - 12.2013
- Provided direct patient care, stabilized patients and determined next course of action on 36 bed cardiac/telemetry unit.
- Areas of secondary: Intensive Care Unit, Cardiac Cath Lab, and Postpartum Care.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments.
- Managed care from admission to discharge
Education
Master of Science - Nursing Administration
2018
Bachelor of Science - Nursing
2013
Associate of Science - Nursing
2007
Skills
- Time Management
- Decision Making
- Critical Thinking
- Verbal and Written Communication
- Attention to Detail
- Program Guidelines Adherence
- Performance Quality Assurance
- Operations Management
- Training and education
- Quality Improvement
Certification
- Registered Nurse License eNCL- 2007-Present
- Certified Case Manager, Commission for Case Management Certification - 2015- Expires 2025
- Professional, Academy of Healthcare Management Training - 2015
Accomplishments
- RN Residency Program achieved Practice Transition Program Accreditation with Distinction (2021).
- Chaired the Operations Committee related to RN Residency Program at CHI Memorial (2019-2022)
- Name one of Tennessee's 2023 Rising Star Nurse Leaders
- Serve as a volunteer for Commission for Case Management Certification as a subject matter expert (SME) July 2023- current
- Participated with Renal Case Management program development (2023)
Software
Microsoft Products - Excel, PowerPoint, Word
Timeline
Health Services Manager - Landmark Health | Optum at Home
04.2022 - Current
RN Residency Program Director - CHI Memorial Health System
07.2021 - 04.2022
RN Residency Program Coordinator - CHI Memorial Health System
07.2019 - 07.2021
Clinical Resource Specialist - Erlanger Health Systems
04.2018 - 07.2019
Registered Nurse/Relief Charge Nurse - CHI Memorial Hixson
09.2017 - 04.2018
Medical Quality Management Coordinator - BCBST
11.2015 - 09.2017
Medical Case Manager/Team Leader - BCBST
04.2014 - 11.2015
Case Manager - Hospice, Caris Healthcare
07.2013 - 04.2014
Registered Nurse - Cumberland Medical Center
08.2007 - 12.2013
East Tennessee State University - Master of Science, Nursing Administration
East Tennessee State University - Bachelor of Science, Nursing
Indian River Community College - Associate of Science, Nursing
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