Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Justina Howell

Largo

Summary

I am seeking growth opportunity in a system that is dedicated to served families. Looking to be a part of a team where the best interest of individual and overall community are the driving factors of plans and practices.

Overview

19
19
years of professional experience

Work History

Patient Service Representative Bilingual

Advanced Urology Institute
10.2023 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Veradigm or phresiato schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Took copayments and compiled daily financial records.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.

Preschool Assistant Teacher

Pinellas County School System
03.2016 - 05.2023
  • Supervised children during in-classroom activities and on playground.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
  • Assisted lead teacher in developing age-appropriate curriculum to support child development milestones.
  • Translator English to Spanish or reverse
  • Helped after school program
  • Microsoft word, publisher, Excel knowledge

Youth Services Librarian

Hartford Public Library
03.2006 - 06.2015
  • Boosted teen participation in library programs by developing innovative initiatives tailored specifically to their interests.
  • Evaluated and selected new materials for the youth collection, ensuring a balanced representation of diverse perspectives and subject matter.
  • Assisted patrons with computer searches and inter-library loans.
  • Partnered with community organizations to offer relevant and diverse programming for young patrons.
  • Offered library instruction and education programs for library patrons.
  • Curated diverse collections of materials designed to meet the educational needs of various age groups within the community.
  • Furnished reference, research and document delivery services to support needs of patrons.
  • Established partnerships with local non-profit organizations that provided additional educational opportunities for underprivileged youths within the community.
  • Organized special events such as author visits, workshops, and summer reading programs to encourage continued learning outside the classroom.
  • Conducted regular evaluations of existing programs, identifying areas for improvement and implementing necessary changes.
  • Managed a team of volunteers, ensuring efficient operation of youth services department during peak hours.

Education

Associate In Science - Early Childhood Education

Capital Community College
Hartford, Ct

Skills

  • Customer service
  • HIPAA compliance
  • Appointment scheduling
  • Payment collection
  • Scheduling appointments
  • Medical terminology
  • Data entry proficiency
  • Document filing
  • Directing callers
  • FLUENT IN Spanish and English
  • Verbal and written communication
  • Electronic health records
  • Phone etiquette
  • Microsoft word, excell, publisher, EMRs

Languages

Spanish
Native or Bilingual

Timeline

Patient Service Representative Bilingual

Advanced Urology Institute
10.2023 - Current

Preschool Assistant Teacher

Pinellas County School System
03.2016 - 05.2023

Youth Services Librarian

Hartford Public Library
03.2006 - 06.2015

Associate In Science - Early Childhood Education

Capital Community College

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