Justina Kovach
Muskogee,OK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Director of Operations
Access 2Healthcare Solutions
09.2021 - Current
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw day-to-day production activities in accordance with business objectives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
HIM Technician
Northeastern Health System Sequoyah
06.2016 - 09.2021
- Provided exceptional customer service, addressing inquiries from patients, insurance companies, and other stakeholders promptly and professionally.
- Enhanced patient data accuracy by diligently reviewing and validating medical records.
- Increased efficiency in record retrieval by utilizing ICD-10 coding and classification systems effectively.
- Served as a valuable resource for colleagues by providing guidance and support related to complex coding questions, medical terminology, or other HIM-related inquiries.
- Reduced errors in clinical documentation by providing ongoing feedback and support to healthcare providers regarding best practices for accurate recordkeeping.
- Maintained HIPAA compliance with strict adherence to confidentiality guidelines for all patient information.
- Conducted regular audits to ensure the quality and completeness of medical records, mitigating potential risks associated with inaccurate documentation.
- Ensured timely processing of medical records for optimal patient care and facility efficiency.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
Subway Sandwich Artist
Loves Travel Stop
03.2011 - 06.2016
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Increased speed of service through effective multitasking and time management skills.
- Assisted customers in choosing menu items by providing food complementing information.
- Shared information with customers about menu items, preparation methods, and ingredients.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ06.2026
High School Diploma -
Riverside High School
Painesville, United States05.2006
Skills
- Operations Oversight
- Process Improvement
- Schedule oversight
- Data Management
- Department Oversight
- Employee Development
- Inventory Management
- Schedule Management
- Goal Setting
- Employee Scheduling
- Time Management
- Problem-solving aptitude
- Calendar Management
- Active Listening
- Problem-Solving
- Organizational Skills
- Self Motivation
- Multitasking Abilities
Timeline
Director of Operations
Access 2Healthcare Solutions
09.2021 - Current
HIM Technician
Northeastern Health System Sequoyah
06.2016 - 09.2021
Subway Sandwich Artist
Loves Travel Stop
03.2011 - 06.2016
Bachelor of Science - Health Administration
University of Phoenix
High School Diploma -
Riverside High School
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