Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justina Kraus

Warrens,WI

Summary

Dynamic retail professional with extensive experience at Aldi.us, excelling in customer service and team leadership. Proven track record in enhancing store performance through strategic merchandising and effective staff training. Skilled in money handling and conflict resolution, fostering a positive work environment that drives sales and customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Assistant Store Manager

Aldi.us
09.2019 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assisted in recruiting, hiring and training of team members.

Warehouse Forklift Operator

Walmart DC 6085
09.2018 - 06.2019
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
  • Reduced product damage by performing routine forklift maintenance and safety checks.
  • Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
  • Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.

Department Manager

Walmart 0965
06.2016 - 09.2018
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Assistant Manager

Family Dollar
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.

Education

High School Diploma -

Western Wisconsin Technical College
Wisconsin Rapids, WI
03.2012

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff training and development
  • Team motivation
  • Staff supervision
  • Task delegation
  • Goal setting
  • Workload management
  • Conflict resolution
  • Retail operations
  • Policy enforcement
  • Orientation and training
  • Cost reduction
  • Schedule oversight

Timeline

Assistant Store Manager

Aldi.us
09.2019 - Current

Warehouse Forklift Operator

Walmart DC 6085
09.2018 - 06.2019

Department Manager

Walmart 0965
06.2016 - 09.2018

Assistant Manager

Family Dollar

High School Diploma -

Western Wisconsin Technical College

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Justina Kraus