Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justina LaFebre

Northglenn,CO

Summary

Experienced Lead Registered Medical Assistant eager to contribute expertise and dedication to a new professional challenge. Possessing a solid work ethic, proven track record of reliability, and exceptional interpersonal abilities. Well-equipped to excel in a dynamic healthcare environment. Comprehensive background in training and education, committed to supporting company mission and making a positive impact on patient care outcomes.

Overview

21
21
years of professional experience

Work History

Lead Registered Medical Assistant

Common Spirit
01.2016 - Current
  • Optimized clinic efficiency by implementing new protocols that streamlined workflows without sacrificing quality.
  • Ensured optimal team performance through regular training sessions, boosting skillsets and knowledge within the department.
  • Collaborated with cross-functional teams to achieve seamless patient experiences throughout their healthcare journey.
  • Assisted physicians in providing top-quality care, accurately documenting patient information and following treatment plans.
  • Evaluated medical equipment regularly to ensure proper functioning and maintenance needs were addressed promptly.
  • Consistently met or exceeded performance metrics set forth by management while maintaining high standards of care.
  • Streamlined clinical workflow for better efficiency, effectively delegating tasks to team members.
  • Improved patient satisfaction by promptly addressing concerns and maintaining clear communication with patients.
  • Strengthened relationships with external providers, ensuring timely referrals for specialty services when needed.
  • Boosted staff morale by fostering a positive work environment based on teamwork and mutual respect.
  • Contributed to the growth of the practice by building strong relationships with patients, providing exceptional care and service.

Medical Assistant - Front Office Lead

Mile High Spine & Pain Surgery Center
01.2013 - 01.2016
  • Navigated complex insurance claims processes to ensure prompt reimbursement for services rendered.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers.
  • Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.

Department Manager

Super Target
01.2005 - 01.2013
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.

Education

High School Diploma - undefined

THORNTON HIGH SCHOOL
Thornton, CO

Medical Assisting

EVEREST COLLEGE
Thornton, CO
07.2013

Skills

  • Clinical leadership
  • Vital signs monitoring
  • HIPAA regulations
  • Team building and supervision

Timeline

Lead Registered Medical Assistant

Common Spirit
01.2016 - Current

Medical Assistant - Front Office Lead

Mile High Spine & Pain Surgery Center
01.2013 - 01.2016

Department Manager

Super Target
01.2005 - 01.2013

High School Diploma - undefined

THORNTON HIGH SCHOOL

Medical Assisting

EVEREST COLLEGE

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