Justina Kovach
Tulsa
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Experienced health information management professional prepared for this role. Skilled in medical coding, record management, and data entry. Strong focus on team collaboration and achieving results. Reliable and adaptable with excellent organizational and communication skills. Ready to contribute to efficient and accurate health information processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Operations
Access 2Healthcare Solutions
09.2020 - Current
- Enhanced service delivery and client satisfaction through strategic initiatives.
- Guided staff on operational excellence and performance management best practices.
- Managed daily operations across departments for efficient task execution.
- Monitored budgets and optimized use of operational resources effectively.
- Forged partnerships with vendors and stakeholders to align business requirements.
- Verified patient records for accurate coding compliance and quality assurance.
- Processed insurance claims using advanced software for timely reimbursements.
- Collaborated with healthcare providers to resolve coding discrepancies and inaccuracies.
- Analyzed billing reports, identifying trends to minimize claim denials effectively.
- Coded and billed medical claims accurately for hospitals and nursing facilities.
HIM Technician
Northeastern Health System
06.2016 - 09.2020
- Ensured HIPAA compliance while managing patient health information effectively.
- Conducted audits of medical records to ensure accuracy and integrity.
- Streamlined documentation processes, enhancing workflow efficiency with clinical staff collaboration.
- Trained new team members on electronic health record systems and data protocols.
- Facilitated communication between departments to resolve patient data discrepancies swiftly.
- Maintained quality of medical records through regular audits, minimizing documentation risks.
Education
High School Diploma -
Riverside High School
Painesville, Ohio 05-2006
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Quality assurance
- Schedule oversight
- Teamwork and collaboration
- Staff management
- Customer service management
- Hiring and onboarding
- Release of information
- HIPAA compliance
- Medical record management
- Clinical documentation
- Patient registration
- Records retention
- Document scanning
- Medical billing
- Medical claims processing
- Medical coding software
Certification
- 40hours RBT Training - June 1, 2025
- Certified Professional Biller Training - December 14, 2025
Timeline
Director of Operations
Access 2Healthcare Solutions
09.2020 - Current
HIM Technician
Northeastern Health System
06.2016 - 09.2020
High School Diploma -
Riverside High School