Justina MacKay
Camp Verde,AZ
Summary
Dynamic Property Manager with extensive experience at Retirement Housing Foundation, excelling in tenant relations and compliance monitoring. Proven track record in optimizing maintenance coordination and enhancing community engagement. Skilled in financial budgeting and exceptional communication, fostering positive landlord-tenant relationships while ensuring adherence to housing regulations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Property Manager
Retirement Housing Foundation
01.2022 - Current
- Managed tenant relations, addressing concerns and ensuring satisfaction to foster community engagement.
- Coordinated maintenance and repairs, optimizing service response times for resident needs.
- Oversaw lease agreements, enforcing policies and procedures to ensure compliance and minimize disputes.
- Implemented operational procedures, enhancing efficiency in property management activities and resident services.
- Assisted in budget preparation, monitoring expenses to align with financial goals for property management.
- Conducted regular property inspections, identifying issues proactively to maintain high standards of safety and quality.
- Collaborated with external vendors, negotiating contracts for services to improve cost-effectiveness and service delivery.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Kept properties in compliance with local, state, and federal regulations.
Education
Winnisquam Regional High School
Tilton, NHSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Administrative support
- Fair housing mandates
- Tenant and eviction laws
- Vendor management
- Financial budgeting and reporting
- Property management expertise
- Maintenance coordination
- Contract negotiation
- Adaptable
- Compliance monitoring
- Valid state name driver's license
- Business administration
- Preventive Maintenance
- Software utilization
- Apartment maintenance
- Database management
- Building operations
- Leasing operations
- Property management
- Unit vacancies
- Fair housing compliance
- Eviction notices
- Work order monitoring
- Skilled multi-tasker
- Customer relations
- Clear communication
- Data entry
- Critical thinking
- Decision-making
- Microsoft office
- Property showing
- Administrative leadership
- Creative and adaptable
- Dispute handling
- Monthly fee and payment collection
- Repair planning
- Grounds and facility inspection
- Maintenance management
- Disturbance handling
- Deposits management
- Tenant eligibility determination
- Social media engagement
- Employee motivation and guidance
- Personnel management
- Codes compliance
- Valid [state name] driver's license
Certification
COS, COSA, HOTMA compliance, NSPIRE CERTIFIED, Fair housing certification.
Timeline
Property Manager
Retirement Housing Foundation
01.2022 - Current
Winnisquam Regional High School
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