Justina Morales
Camden,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Residential Counselor
Center For Family Services - Camden Dreams
Camden, NJ
03.2023 - Current
- Provided guidance and support to clients in need of assistance with daily living skills.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Assisted with crisis intervention services when needed.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Provided transportation for clients as needed to appointments or other activities outside the residence.
- Responded promptly to any emergency situations that may arise within the residence.
- Performed regular room checks for cleanliness standards as well as security purposes.
- Adhered strictly to confidentiality policies regarding client information at all times.
- Communicated with other staff to resolve problems with individual residents.
Program Assistant
Volunteers of America Delaware Valley
Camden, NJ
08.2022 - 02.2023
- Ensured compliance with organizational policies and procedures while administering programs.
- Maintained detailed records of all program activities, data collection, and evaluation results.
- Produced well-written, comprehensive reports and documents.
- Maintained positive working relationship with fellow staff and management.
- Assisted with set up for social events and food deliveries.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Handled incoming calls and directed callers to appropriate department or employee.
- Received and distributed mail, letters and packages.
- Offered reception coverage to relieve staff during absences or breaks.
Front Desk Receptionist / Administrative Assistant
Dental Care of Stratford
Stratford, NJ
09.2017 - 07.2021
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Patient Care Specialist /Office Administrator
Kelsch Associates
Westville, NJ
05.2015 - 08.2017
- Assisted patients with completing registration forms and insurance paperwork.
- Provided education to patients about their medications, side effects, and follow-up care instructions.
- Maintained accurate patient records in the Electronic Health Records system.
- Responded promptly to patient inquiries and concerns.
- Ensured availability of medical supplies necessary for treatment of patients.
- Ordered medical supplies when needed and monitored inventory levels.
- Compiled data for reports related to quality assurance initiatives.
- Managed incoming calls from pharmacies requesting authorization for prescription refills.
Education
High School Diploma -
Burlington City High School
Burlington, NJ06-2009
Skills
- Client Advocacy
- De-Escalation Techniques
- Maintenance Requests
- Facility Security
- Call Answering and Routing
- Activities Oversight
- Policy Enforcement
- Staff Communication
- Team building
- Time Management
- Safety Standards and Compliance
- Interpersonal Skills
- Problem-solving abilities
- Group Activities
- Resident Supervision
- Client Transportation
- Appointment confirmation
- Office Organization
- File Management
- Front Office Management
- Correspondence typing
- Customer Service
- Supply Management
- Verbal and written communication
- Hospitality services
- Problem-solving skills
- Task Delegation
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Residential Counselor
Center For Family Services - Camden Dreams
03.2023 - Current
Program Assistant
Volunteers of America Delaware Valley
08.2022 - 02.2023
Front Desk Receptionist / Administrative Assistant
Dental Care of Stratford
09.2017 - 07.2021
Patient Care Specialist /Office Administrator
Kelsch Associates
05.2015 - 08.2017
High School Diploma -
Burlington City High School
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