Justina M. Quiggle
Jersey Shore,PA
Summary
Accomplished Registered Nurse and healthcare operations leader with over 10 years of experience in urgent care, occupational health, and acute care. Expertise in leading multi-site operations, enhancing financial performance, and developing high-performing teams. Strong clinical skills and strategic leadership drive improvements in quality, efficiency, and patient outcomes.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Registered Nurse
Geisinger
03.2025 - Current
- - Deliver comprehensive nursing care in medical-surgical and critical care settings, including advanced clinical interventions and care coordination.
- Educated patients and families on disease management and post-discharge care instructions.
- Implemented evidence-based practices to enhance patient safety and improve care quality.
- - Delivered patient education and coordinated discharge planning to ensure continuity of care and minimize readmissions.
- Administered medications and treatments according to established protocols and guidelines.
- Collaborated with interdisciplinary teams to develop comprehensive patient care plans.
Regional Operations Manager
Optum / Riverside Medical Group
12.2019 - 10.2023
- Led recruitment, training, and development of clinical and administrative teams and mentored junior staff on best practices for operational efficiency and patient management
- Oversaw daily operations of multiple clinics to ensure efficient patient care delivery. Implemented process improvements that enhanced operational workflows and reduced service delays.
- Developed and executed strategic plans to optimize resource allocation across regional facilities.
- Analyzed performance metrics to drive continuous improvement initiatives within the organization.
- Collaborated with cross-functional teams to align operations with corporate objectives and regulatory standards.
- Managed vendor relationships to negotiate contracts that improved service quality and reduced costs.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Traveled to over 4 locations per week to assist manager in each facility and perform reviews of individual managers and employees.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings while developing processes to save on costs and prevent losses.
- Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Maintained strict compliance with industry regulations and standards, conducting regular audits and training sessions while ensuring compliance with regulatory standards and organizational policies across all sites. .
- Drove revenue growth in region by identifying and capitalizing on new market opportunities.
Interim Director of Occupational Health Services
Riverside Medical Group
01.2020 - 06.2021
- - Oversaw occupational health programs across 29 locations, ensuring operational consistency and quality service delivery.
- - Implemented billing and workflow improvements, streamlining processes to maximize revenue capture.
- - Established strategic business partnerships, broadening client services and enhancing service offerings.
- Led strategic initiatives to enhance patient care delivery and operational efficiency.
- Developed and implemented policies to ensure compliance with healthcare regulations and standards.
- Initiated community outreach programs to increase awareness of healthcare services offered.
- ·Devised and executed training plans for new and existing staff to support competency and compliance. Sessions focused on enhancing team competency in operational protocols and patient engagement strategies.
Licensed Practical Nurse
Geisinger Emergency Department
08.2023 - 03.2025
- Administered medications and monitored vital signs for patients in high-stress emergency settings.
- Assisted in triaging patients, ensuring timely care based on severity of conditions.
- Collaborated with multidisciplinary teams to develop and implement patient care plans.
- Educated patients and families on post-treatment care and health management strategies.
Area Manager of Clinical Operations
MedExpress Urgent Care
02.2017 - 12.2019
- Led operational strategies to enhance patient satisfaction and streamline service delivery.
- Developed performance metrics to assess clinic efficiency and drive continuous improvement initiatives.
- Mentored management teams on best practices for clinic operations and employee engagement.
- Coordinated interdepartmental communication to ensure alignment with organizational objectives and policies.
- Quarterly clinical inspections at each location to ensure each location meets state and federal requirements and maintains best practices to care for patients.
Center Manager 2
MedExpress Urgent Care
06.2015 - 02.2017
- Oversaw daily operations, ensuring efficient patient flow and high-quality care delivery.
- Implemented process improvements that enhanced service delivery and reduced wait times.
- Trained and mentored staff on best practices in patient interaction and care protocols.
- Managed inventory control systems to ensure adequate medical supplies are available for patient care.
- Developed and maintained relationships with local healthcare providers to streamline referrals.
- Coordinated staff schedules to optimize coverage during peak hours and improve operational efficiency.
- Facilitated regular team meetings to discuss performance metrics, goals, and continuous improvement strategies.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Assistant Manager
MedExpress Urgent Care
07.2013 - 07.2014
- Implemented process improvements that reduced patient wait times and increased satisfaction ratings.
- Assisted in managing daily operations to ensure efficient patient flow and service delivery.
- Coordinated scheduling of medical personnel to optimize coverage during peak hours.
- Supported recruitment and training efforts for new staff, enhancing team performance and cohesion.
Medical Assistant
MedExpress Urgent Care
10.2011 - 07.2014
- Administered routine tests and procedures, following established protocols for patient care.
- Educated patients on treatment plans and medication instructions to promote adherence and understanding.
- Supported clinical staff by preparing examination rooms and maintaining medical supplies inventory.
- Assisted with patient intake and registration processes, ensuring accurate data entry and documentation.
Education
Bachelor of Applied Science - Nursing
Post University
Waterbury, CT01-2026
Associate of Applied Science - Registered Nursing
Pennsylvania College of Technology
Williamsport, PA01-2024
Associate of Applied Science - Practical Nursing
Pennsylvania College of Technology
Williamsport, PA01-2015
Skills
- Clinical Operations Management
- Budget Management
- Patient Experience
- EPIC EMR
- Multi-Site Operations Leadership
- Care coordination
- P&L Management
- Patient Care Strategy
- Electronic Health Records
- Team operations management
- Process improvement
Certification
- ACLS
- PALS
- BLS
- Breath Alcohol Instructor
- UDS Instructor
- NIH Stoke Scale (NIHSS)
- Sexual Assault Nurse Examiner (SANE) Trained
- BLS Instructor
Timeline
Registered Nurse
Geisinger
03.2025 - Current
Licensed Practical Nurse
Geisinger Emergency Department
08.2023 - 03.2025
Interim Director of Occupational Health Services
Riverside Medical Group
01.2020 - 06.2021
Regional Operations Manager
Optum / Riverside Medical Group
12.2019 - 10.2023
Area Manager of Clinical Operations
MedExpress Urgent Care
02.2017 - 12.2019
Center Manager 2
MedExpress Urgent Care
06.2015 - 02.2017
Assistant Manager
MedExpress Urgent Care
07.2013 - 07.2014
Medical Assistant
MedExpress Urgent Care
10.2011 - 07.2014
Bachelor of Applied Science - Nursing
Post University
Associate of Applied Science - Registered Nursing
Pennsylvania College of Technology
Associate of Applied Science - Practical Nursing
Pennsylvania College of Technology