Justina Paramo
Hemet,CA
Summary
Accomplished professional with expertise in customer relations and problem-solving, honed at Rock Solid Tattoo Removals. Enhanced client satisfaction by 20% through innovative solutions and effective communication. Proven track record in team leadership and quality assessment, driving operational excellence and fostering a collaborative work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tattoo Removal Specialist
Rock Solid Tattoo Removals
10.2021 - Current
- Assisted in developing customized tattoo removal plans for diverse client needs.
- Coordinated client consultations to ensure understanding of removal processes and aftercare.
- Monitored equipment and supplies, ensuring readiness for procedures and maintaining safety standards.
- Implemented best practices for post-treatment care, enhancing client satisfaction and recovery outcomes.
- Trained new staff on operational protocols and customer service techniques to improve team efficiency.
- Designed employee recognition program that improved morale and reduced turnover.
- Facilitated workshops for professional development of junior staff members.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Conducted regular reviews of operations and identified areas for improvement.
Home Care Provider
Self Employed Services
Riverside, CA
04.2021 - Current
- Provided compassionate care and assistance with daily living activities for clients.
- Developed personalized care plans tailored to individual client needs and preferences.
- Administered medication and monitored client health conditions effectively.
- Enhanced client safety by implementing fall prevention strategies in home environments.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Trained new caregivers on best practices for home care delivery and client interaction.
- Collaborated with family members to ensure consistent communication regarding care updates.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with self-administered medications.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Monitored progress and documented patient health status changes to keep care team updated.
Body Sculpting Specialist
Solid Body Sculpting
Hemet
09.2020 - Current
- Developed personalized body sculpting plans based on client assessments and goals.
- Assisted in implementing new treatment protocols to enhance client satisfaction.
- Conducted thorough consultations, educating clients about available services and procedures.
- Monitored client progress and adjusted treatment plans to optimize results.
- Trained new staff on customer service standards and operational procedures for consistency.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Improved team collaboration by initiating regular strategy meetings.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Conducted regular reviews of operations and identified areas for improvement.
Residential House Cleaner
Rock Solid Cleaning Services
Riverside, CA
07.2018 - Current
- Performed thorough cleaning tasks in residential settings, ensuring high standards of cleanliness and organization.
- Utilized various cleaning tools and products effectively to maintain homes and promote client satisfaction.
- Followed safety protocols and best practices to minimize risks during cleaning operations.
- Developed rapport with clients through reliable service and attention to individual preferences.
- Assisted in training new staff on proper cleaning techniques and company policies.
- Managed time efficiently to complete assigned tasks within designated timeframes.
- Implemented feedback from clients to enhance service quality and address specific needs promptly.
- Maintained accurate inventory of cleaning supplies, ensuring availability for all assignments.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Sanitized apartments after move-out or prior to move-in.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Adhered to professional house cleaning checklist.
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
- Collaborated with team members to complete large-scale cleaning projects on time and within budget constraints.
- Organized tasks efficiently, enabling increased productivity during each work shift.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
- Streamlined cleaning processes for quicker completion without compromising quality.
- Trained new employees on company policies and procedures, fostering a positive work environment built on shared knowledge and teamwork.
- Collected payment for services rendered and provided client with billing receipts.
- Expanded clientele base through effective networking and positive word-of-mouth referrals from satisfied customers.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
High School Diploma - Professional Business
Del Rio High
Atascadero, CA08.2006
Skills
Customer relations
Expert problem solving
Analytical thinking
Documentation management
Advanced communication
Quality assessment
Supply management
Emergency response
Coaching and mentoring
Risk management
Vendor relations
Maintenance and repair
Teamwork and collaboration
Self motivation
Problem-solving
Time management
Multitasking Abilities
Written communication
Organizational skills
Attention to detail
Task prioritization
Excellent communication
Problem-solving abilities
Relationship building
Team building
Project planning
Decision-making
Active listening
Conflict resolution
Reliability
Problem-solving aptitude
Idea development and brainstorming
Teamwork
Team leadership
Adaptability and flexibility
Accomplishments
I have years of experience in caregiving. I’ve also worked residential facilities. I know how to work a Hoyer. I’ve worked with paraplegic patients dementia I do physical therapy for mobility. I do showers bedbound patients in hospice. Stay overs
I take my patience very seriously. I treat them as they are family to me. I have a passion for elderly people. I love what I do. I’m more than trustworthy and I do believe in God as my Lord and Savior I’m honest I’m respectful. I’m patient and I hardly work for the money. I work for Jesus I am gifted throughout the years. I have been certified and body sculpting techniques. I also do tattoo removals. I am certified and trained. I also own a cleaning business for a residential and commercial. My specialty is organization. Thank you my name is Justina Paramo
Certification
What is Compton certificate
Tattoo removal certificate
Cleaning license certificate
CPR certified
Baptism certificate
Languages
English
Professional Working
Timeline
Tattoo Removal Specialist
Rock Solid Tattoo Removals
10.2021 - Current
Home Care Provider
Self Employed Services
04.2021 - Current
Body Sculpting Specialist
Solid Body Sculpting
09.2020 - Current
Residential House Cleaner
Rock Solid Cleaning Services
07.2018 - Current
High School Diploma - Professional Business
Del Rio High