Justina Raymond
1406 Buckner ,TX
Summary
Reliable and upbeat employee, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Ready to gain knowledge and experience in a new career.
Overview
22
22
years of professional experience
Work History
Sales Supervisor
Krystal's Brick Shop
10.2020 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Preschool Teacher's Assistant
Lackland Independent School District
08.2018 - 08.2020
- Prepared for lessons by gathering educational materials and setting up equipment.
- Supervised children during in-classroom activities and on playground.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Took part in professional development workshops to boost skills.
Substitute Paraeducator, Special Education
Lackland Independent School District
02.2017 - 07.2018
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Utilized variety of instructional strategies to meet individual student needs.
- Implemented classroom management techniques to maintain positive learning environment.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Fostered strong relationships with students built on trust, empathy, and consistency, leading to increased self-confidence and motivation levels.
National Certified Pharmacy Technician
PharMerica at Hawaii State Hospital
08.2007 - 01.2010
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing. As this was a inpatient psychiatric hospital.
- Assisted pharmacists in managing drug inventory levels for optimal availability and reduced waste.
- Maintained patient confidentiality and adhered to HIPAA regulations, ensuring secure handling of sensitive information.
- Expedited prescription processing times by utilizing AS400 and EHR software systems for efficient data entry, verification, and insurance billing tasks.
- Participated in continuous education programs to stay current with industry standards and maintain certification requirements as a National Certified Pharmacy Technician.
National Certified Pharmacy Technician
Exempla Good Samaritan
07.2005 - 04.2007
- Participated in continuous education programs to stay current with industry standards and maintain certification requirements as a National Certified Pharmacy Technician.
- Improved pharmacy workflow efficiency by streamlining processes and implementing best practices.
- Maintained patient confidentiality and adhered to HIPAA regulations, ensuring secure handling of sensitive information.
- Mastered complex hospital computer systems to manage electronic health records, input prescription information, and track inventory levels efficiently. Including Pyxis and Epic systems
- Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.
- Prepared sterile compounding products using aseptic techniques, ensuring compliance with safety regulations and quality control measures.
National Certified Pharmacy Technician
Centura Health Saint Anthony's Central
01.2003 - 07.2005
- Maintained a safe and clean pharmacy environment by adhering to infection control protocols, sanitation guidelines, and regulatory standards for hazardous waste disposal.
- Maintained patient confidentiality and adhered to HIPAA regulations, ensuring secure handling of sensitive information.
- Expedited prescription processing times by utilizing advanced software systems for efficient data entry, verification, and help maintaining Pyxis.
- Demonstrated strong attention to detail in reviewing prescriptions for accuracy before dispensing medications to patients.
- Prepared sterile compounding products using aseptic techniques, ensuring compliance with safety regulations and quality control measures.
Education
Certification As Pharmacy Technician - Paramedicine, Nursing
Front Range Community College
Westminster, CO05-2003
High School Diploma -
Brighton Heritage Academy
Brighton, CO01-2001
Skills
- Effective selling techniques
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Sales team assistance
- Store appearance and merchandising
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
Timeline
Sales Supervisor
Krystal's Brick Shop
10.2020 - Current
Preschool Teacher's Assistant
Lackland Independent School District
08.2018 - 08.2020
Substitute Paraeducator, Special Education
Lackland Independent School District
02.2017 - 07.2018
National Certified Pharmacy Technician
PharMerica at Hawaii State Hospital
08.2007 - 01.2010
National Certified Pharmacy Technician
Exempla Good Samaritan
07.2005 - 04.2007
National Certified Pharmacy Technician
Centura Health Saint Anthony's Central
01.2003 - 07.2005
Certification As Pharmacy Technician - Paramedicine, Nursing
Front Range Community College
High School Diploma -
Brighton Heritage Academy
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