Justina Reyes
Groton,CT
Summary
Client-focused and organized professional with advanced degree and diverse experience in customer service and business management. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges. Performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful business manager with proven success leading productive teams.
Overview
15
15
years of professional experience
Work History
Customer Service & Inside Sales Manager
Jaypro Sports LLC
Waterford, CT
03.2021 - Current
- Cultivated and strengthened customer relationships to drive revenue growth.
- Contacted new and existing customers to discuss product and service solutions.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Consulted with customers to aid selection and purchase of products that met needs.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Supported data entry across departments as requested, switching promptly to new projects.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Organized and coordinated trade show events, including booth setup, travel, and accommodations.
Training and Development Manager
Puma North America
Clinton, CT
04.2018 - 03.2021
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Designed training schedules for new and existing employees.
- Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
- Collaborated with internal teams to produce and maintain knowledge base content.
- Plan, align and manage multiple projects, due dates and training logistics while demonstrating effective decision-making.
- Mentored team members to succeed and advance within department and company.
- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
Store Manager & Director of Training
Swarovski
Uncasville, CT
10.2008 - 04.2018
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
- Developed strategies to maximize sales and profitability.
Education
Bachelor of Business -
Ridley-Lowell Business And Technical Institute - New London
New London, CT05.2008
High School Diploma -
Robert E. Fitch High School
Groton, CT2004
Skills
- Training and development
- Advanced competency in all Microsoft Office programming
- Budgetary Planning
- Scheduling and calendar management
- CRM and office management software
- Recruiting and hiring
- Sales territory management & assignments
- Customer relationship management
- Revenue growth
- Financial administration
- Profit and loss accountability
- Finance and accounting
- Banking operations
- Expense reporting
- Conflict management
- Data entry
- Data management
Timeline
Customer Service & Inside Sales Manager
Jaypro Sports LLC
03.2021 - Current
Training and Development Manager
Puma North America
04.2018 - 03.2021
Store Manager & Director of Training
Swarovski
10.2008 - 04.2018
Bachelor of Business -
Ridley-Lowell Business And Technical Institute - New London
High School Diploma -
Robert E. Fitch High School