Justina Romero

• Sell, track escrows and close new homes.
• Converts leads from referrals, networking and Realtor groups.
• Ensures a positive customer experience through presenting our communities and homes in a professional and knowledgeable manner while understanding the features and benefits of each.
• Ensures the model homes and community are in outstanding condition for presentation to customers.
• Meets or exceeds and customer service goals or sales performance metrics.
• Provides assistance and coordination with all departments throughout the company.
• Prepares required forms and documents for each home sale for prospective buyers.
• Frequently updates buyers on the construction progress and remains actively involved in the customer experience.
• Communicates any customer requests for information or complaints to the appropriate department.
• Continually prospects for new customers through networking, referrals, and effective follow-up.
• Understands basic construction terms and able to answer construction questions.

• Estimating
• Submit subcontractor submittals
• Buyout subcontractors
• Review sub contracts
• Material ordering
• Billing
• Process change orders
• Job closeout
• Miscellaneous administrative duties

• Sell, track escrows and close new homes.
• Converts leads from referrals, networking and Realtor groups.
• Ensures a positive customer experience through presenting our communities and homes in a professional and knowledgeable manner while understanding the features and benefits of each.
• Ensures the model homes and community are in outstanding condition for presentation to customers.

• Meets or exceeds and customer service goals or sales performance metrics.
• Provides assistance and coordination with all departments throughout the company.
• Prepares required forms and documents for each home sale for prospective buyers.
• Frequently updates buyers on the construction progress and remains actively involved in the customer experience.

• Communicates any customer requests for information or complaints to the appropriate department.

• Continually prospects for new customers through networking, referrals, and effective follow-up.

• Understands basic construction terms and able to answer construction questions.

• Met with potential buyers to present furniture with fabric samples available.
• Performed all aspects of selling to maintain and develop new and existing customers.
• Maintained a buyer follow-up system that encourages repeat and referral business that contributes to customer satisfaction.
• Plan, estimate and negotiate prices for furniture.
• Work with vendors on the selection of pieces.

• Excellent interpersonal skills and experience in negotiation and conflict resolution.
• Knowledge of the critical path of selling, construction process and terminology.
• Escorted prospective buyers and real estate agents through the community, model homes and inventory homes.

• Procured and followed up on sales leads for our community.
• Guided and advised buyers throughout the New Home Sales process.
• Completed and analyzed market data critical for our community to remain competitive.