Justina Salters
Anchorage
Summary
Developed strong leadership and administrative skills in hospitality environment, seeking to transition into new field. Skilled in managing teams and optimizing operational processes. Focused on delivering exceptional service and efficiency improvements in any professional setting.
Overview
4
4
years of professional experience
Work History
Front Office Manager
Springhill Suites By Marriott
11.2023 - 10.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and supervised front office staff to enhance service delivery and guest satisfaction.
- Implemented scheduling systems to optimize staff coverage during peak periods.
- Resolved guest complaints promptly, fostering a positive hotel experience.
- Coordinated with housekeeping and maintenance teams to ensure room readiness for arrivals.
- Assisted in developing procedures to improve operational efficiency and accuracy at the front desk.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Front Desk Agent
Home2 Suites By Hilton
02.2022 - 11.2023
- Managed guest check-in and check-out processes, ensuring smooth and efficient service.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Assisted in training new front desk staff on operational procedures and customer service standards.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Cashier
El Jefe
01.2022 - 06.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations.
- Collaborated with team members to ensure smooth operation during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Gordon ISD
Gordon, TXTimeline
Front Office Manager
Springhill Suites By Marriott
11.2023 - 10.2025
Front Desk Agent
Home2 Suites By Hilton
02.2022 - 11.2023
Cashier
El Jefe
01.2022 - 06.2022
High School Diploma -
Gordon ISD