Justina Velasquez
East Boston,MA
Summary
Proven leader and effective communicator, I significantly enhanced customer satisfaction and team performance at Mainely Burgers. Skilled in food service management and adept at handling difficult customers, my tenure is marked by resolving disputes swiftly, mentoring new hires, and innovating service delivery to boost business success. Demonstrated excellence in multitasking and fostering a collaborative team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
730 Tavern
09.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Followed strict recipes and drink measurements to minimize product used.
Waitress
730 Tavern
07.2020 - 09.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Manager
Mainely Burgers
07.2015 - 06.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
East Boston High School
East Boston, MA06.2012
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Responsible Alcohol Service
- Handling Difficult Customers
- Food Service
- New Hire Training
- Inventory
- Age Identification checks
- Food Service Management
Certification
Tips
Timeline
Bartender
730 Tavern
09.2023 - Current
Waitress
730 Tavern
07.2020 - 09.2023
Manager
Mainely Burgers
07.2015 - 06.2022
High School Diploma -
East Boston High School
Similar Profiles
Janice HortonJanice Horton
Waitress at The 730 Tavern-Cambridge, MAWaitress at The 730 Tavern-Cambridge, MA
Raveendra GamageRaveendra Gamage
Herd Manager at Southern Dairy Hub (730 Cows)Herd Manager at Southern Dairy Hub (730 Cows)
Roseana Da SilvaRoseana Da Silva
Hair Style Assistant at Salon 730Hair Style Assistant at Salon 730