Justina Whitaker
Pensacola,FL
Summary
Energetic and reliable hospitality professional with over four years of experience in fast-paced food service, complemented by a strong background in healthcare. Proven ability to communicate clearly, multitask under pressure, and maintain a calm, professional demeanor in high-stress environments. Seeking a server position where I can combine my customer-first attitude, and strong work ethic, to enhance the guest experience and contribute to a team-focused environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Surgical Technician
Sacred Heart Hospital Pensacola
Pensacola, FL
02.2024 - Current
- Assisted in surgical procedures by preparing and organizing surgical instruments, and maintaining a sterile environment.
- Collaborated with surgeons, nurses, and other healthcare professionals to ensure efficient and safe operations.
- Maintained strong attention to detail, and calm under high-pressure situations.
Patient Care Technician
Sacred Heart Hospital Pensacola
Pensacola, FL
08.2022 - 01.2024
- Provided direct patient care, including monitoring vitals, assisting with mobility, and supporting patients’ needs.
- Communicated effectively with medical staff and patients in a compassionate, timely manner.
- Maintained a clean and organized environment while prioritizing patient comfort and dignity.
Fast Food Crew Member
Hungry Howies Pizza & Subs
Pensacola, FL
06.2019 - 06.2022
- Followed food safety procedures outlined in company policies, and health and sanitation regulations, to prevent foodborne illness.
- Enhanced customer satisfaction by promptly addressing and resolving concerns related to food or service with professionalism and care.
- Accurately took customer orders, prepared meals to company standards, and processed payments efficiently to ensure a smooth dining experience.
- Assisted in training new employees on operations and customer service standards.
- Greeted customers entering the restaurant with enthusiasm and a warm welcome.
Hostess
Crabs We Got 'em Pensacola Beach
Pensacola Beach, FL
03.2022 - 05.2022
- I added customers to the wait list if needed, took to-go orders by phone, answered customer questions, and informed them of accurate wait times.
- Handled challenging customer situations with professionalism and empathy, resolving issues to the satisfaction of both guests and management.
- Worked with coordinators and servers to move tables and adjust seating to accommodate groups with special requests.
- Assisted guests by answering inquiries about operating hours, seating arrangements, menu options, and entertainment schedules to enhance their overall experience.
- Coordinated with the waitstaff, kitchen, and managers to ensure each guest was assigned and satisfied with their service.
- Warmly greeted and escorted guests to their assigned tables, seating 200 to 400 patrons per shift.
Education
High School Diploma -
West Florida High School/Technical
Pensacola, FL06.2021
Associate of Arts - General Studies
Pensacola State College
Pensacola, FL05.2021
Skills
- Teamwork and collaboration
- Active listening and communication
- Warm and welcoming
- Time management
- Emotional and social support
- Critical thinking
- Feedback acceptance
- Work task prioritization
- Strong work ethic
- Adaptability
- Reliable
Certification
BLS certification (Basic Life Support)
Timeline
Surgical Technician
Sacred Heart Hospital Pensacola
02.2024 - Current
Patient Care Technician
Sacred Heart Hospital Pensacola
08.2022 - 01.2024
Hostess
Crabs We Got 'em Pensacola Beach
03.2022 - 05.2022
Fast Food Crew Member
Hungry Howies Pizza & Subs
06.2019 - 06.2022
High School Diploma -
West Florida High School/Technical
Associate of Arts - General Studies
Pensacola State College
Similar Profiles
Sophia BlouinSophia Blouin
Student Registered Nurse Preceptee at Sacred Heart Hospital PensacolaStudent Registered Nurse Preceptee at Sacred Heart Hospital Pensacola
Ashley BrightwellAshley Brightwell
Quality Manager, Regulatory and Accreditation at Ascension Sacred Heart Hospital PensacolaQuality Manager, Regulatory and Accreditation at Ascension Sacred Heart Hospital Pensacola
James CastagnaJames Castagna
Medical Lab Assistant at Sacred Heart Hospital PensacolaMedical Lab Assistant at Sacred Heart Hospital Pensacola