Justina Marie Young
CAPE CORAL
Summary
Telecommunications Operator with education in Forensic Investigations, skilled in evidence analysis and critical thinking. Proven ability to coordinate emergency responses and support law enforcement with real-time communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Telecommunications Operator
Charlotte County Sheriff's Office
Punta Gorda, FL
10.2023 - Current
- Operated multi-line telephone systems to manage incoming calls and dispatch services effectively.
- Monitored radio communications for law enforcement and emergency response teams, ensuring timely information flow.
- Coordinated emergency responses by providing critical support to officers in the field through real-time updates.
- Documented all communications accurately in incident reports to maintain compliance with departmental standards.
Customer Service Representative
Lee Memorial Health Systems
Fort Myers, FL
07.2021 - 09.2023
- Processed patient information accurately using electronic health record systems to enhance service delivery.
- Resolved patient inquiries regarding insurance coverage and billing processes.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Assisted patients in scheduling appointments using electronic health record systems.
Team Leader
Lennys Grill & Subs
Cape Coral, FL
03.2018 - 09.2020
- Led team in delivering exceptional customer service experiences, enhancing guest satisfaction and loyalty.
- Mentored and trained new staff on restaurant policies, procedures, and best practices for success.
- Implemented inventory management techniques to minimize waste and maintain optimal stock levels.
- Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.
Head Cashier
Aldi
Cape Coral, FL
06.2019 - 06.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Implemented strategies to reduce wait times during busy periods, improving overall efficiency.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Forensic Investigations
Keiser University
Fort Myers, FL05-2026
Associate of Science - Crime Scene Technology
Keiser University
Fort Myers, FL08-2024
Skills
- Evidence analysis
- Evidence collection analysis
- Evidence collection documentation
- Crime scene investigation
- Trace evidence examination
- Forensic serology
- Bloodstain pattern analysis
- DNA techniques
- Court proceedings
- Impression evidence analysis
- Blood spatter patterns
- Photography
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Laboratory techniques
Trainings
- Detect More Evidence: Extend Your Search Beyond The Visible - Florida Division International Association for Identification
- LPE Comparison Red Flags and Ethics Webinar - Florida Division International Association for Identification
- Homemade Explosives: Awareness, Recognition, and Response, Mobile V2 - New Mexico Technical College
Certification
- Certified Telecommunications Operator, Charlotte County Sheriff's Office - Current
Timeline
Telecommunications Operator
Charlotte County Sheriff's Office
10.2023 - Current
Customer Service Representative
Lee Memorial Health Systems
07.2021 - 09.2023
Head Cashier
Aldi
06.2019 - 06.2020
Team Leader
Lennys Grill & Subs
03.2018 - 09.2020
Bachelor of Science - Forensic Investigations
Keiser University
Associate of Science - Crime Scene Technology
Keiser University