Justina Nicole Small
Flagstaff,AZ
Summary
Driven professional with history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company brand.
Overview
11
11
years of professional experience
Work History
Branch Manager
Allied Cash Advance
Flagstaff, AZ
10.2018 - 02.2022
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Recreation Supervisor
Wyndham Vacation Ownership
Flagstaff, AZ
03.2015 - 09.2018
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
- Enforced safety procedures and protocols among staff to maximize safety. Obtained CPR certification & manager food handlers license.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Scheduled events in recreation facilities and monitored facility conditions.
- Maintained inventory of supplies and equipment contracted suppliers.
- Trained workers in service policies, safety requirements and specifics of activities.
Boutique Team Leader
Francesca’s Boutique
Flagstaff, AZ
08.2014 - 01.2015
- Providing efficient training, coaching and leadership skills to my staff in a fast paced work environment while boasting overall boutique morale
- Engages in opening and closing procedures including corporate emails, marketing and daily correspondence updates, Standard human resource duties including payroll, manual timesheet edits, variance accountability, and scheduling, Seasonal store preparation (Visual supplements), Training staff in proper deliverance of OFP and standard corporate procedures, Proficient with Francesca’s strategic
- Micro-distribution metric planning for annual overview and accountable for weekly, monthly, quarterly, and yearly sales projections, Shipping and receiving of inter and outer store transfers,
- Maintaining high company standards while consistently ranking as #1 in visuals throughout
- District 12, Engaging in weekly conference call with district manager as well as daily Rally calls to discuss business strategy, Loss prevention and inventory management, Proficient in Lotus and Microsoft office, Microsoft Word, Power point, Coordinating and planning local events with multiple store owners to encourage higher revenue and customer to employee relations
Store Manager
Claire’s Boutique
Flagstaff, AZ
10.2012 - 06.2014
- Providing outstanding professionalism, coaching and leadership skills to my staff in a fast paced work environment, Opening and closing procedures including corporate emails, marketing and daily correspondence updates, Standard human resource duties including payroll and scheduling, Seasonal store preparation (planogram), Training staff to Claire's corporate standards, Proficient with Claire's district dashboard for annual overview and accountable for weekly, monthly, quarterly, and yearly sales projections, Shipping and receiving of inter and outer store transfers, Maintaining high company standards while consistently ranking as
- Arizona's 3rd highest volume location, Engaging in weekly conference call with district manager,
- Loss prevention and inventory management, Proficient in Lotus and Microsoft office, Event planning to encourage higher revenue and customer to employee relations
Assistant Store Manager
Bath and Body Works
Flagstaff, AZ
11.2010 - 09.2012
- Engaged in competitive based retail, Daily opening and closing procedures, Monthly store floor sets (resetting store for new season), Loss prevention and inventory management, Training staff to bath and body works corporate standards, Inter and outer store transfers, Maintaining high company standards, Engaging in weekly conference call with district manager, Segment accountability for Q1-Q4 sales
Education
Associate of Arts - Business Management
Coconino Community College
3000 N Fourth St, Flagstaff, AZ 8600405.2014
Skills
- Self-motivated professional
- Computer proficiency - MS Office / Sales Force / Experian / LexisNexis / Oracle
- Excellent Customer Service
- Interpersonal Communication
Timeline
Branch Manager
Allied Cash Advance
10.2018 - 02.2022
Recreation Supervisor
Wyndham Vacation Ownership
03.2015 - 09.2018
Boutique Team Leader
Francesca’s Boutique
08.2014 - 01.2015
Store Manager
Claire’s Boutique
10.2012 - 06.2014
Assistant Store Manager
Bath and Body Works
11.2010 - 09.2012
Associate of Arts - Business Management
Coconino Community College
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