JUSTIN BUDHRAM
St. Cloud,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Member Services In
Everise Inc
07.2023 - Current
- Maintain accurate and up to date information for over 100+ members with their plans, benefits and coverage
- Understood and able to use of programs such as Microsoft Word, Excel, Powerpoint, and Spreadsheet
- Transfer and escalate calls when appropriate to the right department
- Notified members of prior authorizations being denied or approved
- Performed detailed medical review or request following established criteria and protocols.
- Established using programs to input, check claims and authorization
- Collaborated with healthcare providers to ensure accurate billing information was submitted, resulting in fewer denied or delayed payments.
Customer Service Representative
Winn Dixie Supermarket
08.2022 - 01.2023
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Customer Support Specialist
Dollar Tree
05.2021 - 08.2021
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Minimized loss prevention issues through vigilant monitoring of stockroom access points and reporting suspicious activity.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Remote Customer Service Representative III
Maxmius Inc
07.2020 - 07.2021
- Answer incoming calls related to COVID-19 and schedule the public for vaccination(s) in accordance with all performance standards, policy and procedures and protocols
- Escalate calls or issues to the appropriate designated staff for resolution as needed
- Track and document all inquiries using the applicable systems
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Scheduling 100+ appointments for customers for COVID-19 Vaccine
Education
Associate of Science - Criminal Justice
Valencia College
Orlando, FL12.2023
Skills
- Account Updating
- Data Entry
- Consultative Sales
- Call Management
- Complaint Resolution
- Paperwork Processing
- Product Knowledge
- Dispute Resolution
- Live Chat Support
Timeline
Customer Service Representative/Member Services In
Everise Inc
07.2023 - Current
Customer Service Representative
Winn Dixie Supermarket
08.2022 - 01.2023
Customer Support Specialist
Dollar Tree
05.2021 - 08.2021
Remote Customer Service Representative III
Maxmius Inc
07.2020 - 07.2021
Associate of Science - Criminal Justice
Valencia College
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