JUSTIN NEALY
Philadelphia,PA
Summary
Highly motivated hospitality service professional prepared to apply 20 years of industry knowledge into an Assistant Management opportunity. Experience and expertise in hospitality, business, analytical problem solving, and leadership. Have been successful with tasks such as scheduling, hiring, training, and budget/cost management. Strong focus on maximizing guest satisfaction and maintaining efficiency in all areas of operation. I am actively seeking a full time management position where my experience and skills can be a used as a vital contributor that drives company success and growth.
Overview
8
8
years of professional experience
Work History
Service Manager
Zahav
06.2023 - 01.2024
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Service Manager
Rouge
05.2022 - 04.2023
- Managed 40+ person staff, FOH & BOH, in a high volume French-American restaurant/cocktail lounge.
- Experienced success in maintaining excellent service and customer satisfaction.
- Responsible for product inventory and ordering duties.
- Took charge of screening new candidates, interviewing, hiring, and training new staff members.
- Producing daily profit and loss (P&L) reports. Cost/budget analysis of food and beverage.
- Adherence to company policies and procedures for food safety, sanitation and quality.
Bartender
Xfinity Live!
06.2021 - 05.2022
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Produced craft beer and cocktails in a high volume sports and entertainment driven atmosphere.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Service Manager
Squire's Golf Club
06.2017 - 07.2020
- Managed 30-person team of FOH and BOH staff in a fine dinning Chop House atmosphere focusing on wine service.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll, handled completion of proper paperwork for new hires and terminations.
- Handled daily operations including scheduling, event planning, logistics, task delegation, inventory and purchasing.
FOH, Bartender, Server
Radice Restaurant
12.2015 - 12.2020
- FOH, bartender, and server in a fine dining Italian concept.
- Focused on exceptional customer interaction and satisfaction with attention to detail.
- Extensive food/wine knowledge, strong emphasis on upselling.
- Trained incoming staff regarding restaurant's practices, menus, culture, and procedures.
Education
Bachelor Of Arts - Psychology, Spanish
West Chester University of Pennsylvania
West Chester, PA2012
Skills
- Leadership, Teamwork, Talent Development
- Organization and Coordination
- Interpersonal Communication
- Resource Management
- Microsoft Office/POS proficient
- Strategic Problem Solving
- RAMP/ServSafe Certified
- Bilingual - Spanish
Timeline
Service Manager
Zahav
06.2023 - 01.2024
Service Manager
Rouge
05.2022 - 04.2023
Bartender
Xfinity Live!
06.2021 - 05.2022
Service Manager
Squire's Golf Club
06.2017 - 07.2020
FOH, Bartender, Server
Radice Restaurant
12.2015 - 12.2020
Bachelor Of Arts - Psychology, Spanish
West Chester University of Pennsylvania
Similar Profiles
Craig StevensCraig Stevens
Armed Security Officer (Part Time as Needed) at ZahavArmed Security Officer (Part Time as Needed) at Zahav
Isaac YampolskyIsaac Yampolsky
Line Cook at ZahavLine Cook at Zahav
Jasmine GrayJasmine Gray
CNA at Zahav Nursing HomeCNA at Zahav Nursing Home
Quadir RichardsonQuadir Richardson
Home Health Aide Care at Home healthHome Health Aide Care at Home health
Abigail LizardiAbigail Lizardi
Medical Assistant at Jefferson HealthMedical Assistant at Jefferson Health