Justin Cannon
Rio Grande City
Summary
Highly motivated and accomplished business professional with over 16 years of experience in operations, analysis, and customer service. Strong ability to handle complex situations and make strategic decisions under pressure. Proven track record of success in managing people, processes, and projects.
Overview
19
19
years of professional experience
Work History
Investigation Quality Lead
Apple
06.2012 - Current
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Adapted procedures to mitigate issues and improve deficiencies.
- Revised and drafted policies and procedures to address deficiencies comprehensively.
Wounded Warrior Navigator
Humana Military Healthcare Services
11.2007 - 07.2011
- Synchronized care with multidisciplinary team to promote timely follow-up of treatment and supportive care recommendations.
- Compiled data and tracked outcomes to formulate recommendations for process improvement.
- Facilitated timely scheduling of appointments, diagnostic testing and procedures to advocate for patients, expedite plan of care and promote continuity.
- Built partnerships with local agencies and groups to assist with patient care, support or educational needs.
Senior Healthcare Specialist
Texas Army National Guard
07.2004 - 07.2010
- Developed and deployed triage skills and delivered optimal emergency care in combat environments.
- Inspected equipment and resolved deficiencies prior to in-service operations.
- Trained new paramedics on proper procedures and protocols to maintain best practices and promote great patient care.
Education
Master of Accountancy - Auditing
The University of Texas Rio Grande Valley
Edinburg, TX2024
Master of Business Administration -
The University of Texas Rio Grande Valley
Edinburg, TX2019
Bachelor of Business Administration - Accounting
The University of Texas Rio Grande Valley
Edinburg, TX2017
Skills
- Operations Management
- Data Analysis and Interpretation
- Customer Service
- Leadership and Team Management
- Project Management
- Root Cause Analysis
Additional Roles & Projects
- Operations Project Manager & Business Analyst (Rotation)
- Engineering Project Manager (Career Experience)
- Reach Guided Path - Project Management
- Customer Advocacy Team - Senior Specialist Role Creation
- World Wide Programs (Career Experience)
- Inside Service Team Coordinator (Rotation)
- Team Manager Apprentice (Phone & Chat)
Timeline
Investigation Quality Lead
Apple
06.2012 - Current
Wounded Warrior Navigator
Humana Military Healthcare Services
11.2007 - 07.2011
Senior Healthcare Specialist
Texas Army National Guard
07.2004 - 07.2010
Master of Accountancy - Auditing
The University of Texas Rio Grande Valley
Master of Business Administration -
The University of Texas Rio Grande Valley
Bachelor of Business Administration - Accounting
The University of Texas Rio Grande Valley