Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Justin Cordell Smith

Huntsville,AL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

General Manager

Hammerheads Daiquiri Bar
11.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

Mail Carrier

United States Post Office
07.2019 - 11.2021
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Distributed mail on foot to residences and businesses, delivering to over 350 customers per shift.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Handled mail and packages with care to prevent damage during delivery.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.

Customer Service Representative Lead

Verizon Wireless
02.2011 - 08.2018
  • Mentored junior staff, providing guidance on best practices in customer service.
  • Consistently met or exceeded performance metrics, leading to increased team success and recognition.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Offered personalized solutions for customers by thoroughly understanding their needs and preferences.
  • Facilitated cross-functional team building exercises, promoting collaboration between departments for improved overall performance.
  • Enhanced customer service skills by conducting engaging training sessions for new employees.
  • Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.

Education

Business Finance

Alabama A&M University
Normal, AL

Skills

  • Proficient in customer-facing systems
  • Solutions oriented and proactive Strong communication and negotiation skills
  • Assist with escalations and large research request
  • Systems Agility- Proficient in various systems with ability to multi-task
  • Embrace change and innovation in a ever evolving technological industry
  • Provide detailed information on how to set up/configuration data and voice products
  • Verify provisioning and diagnose device or Network issues
  • Troubleshooting for PC and Mac Operations systems, specifically Device Manager and TCP/IP Configuration

Professional References

  • Shahlini Shaw, Missile Defense Agency, 256-366-1564
  • Adrain Pinchon, Northrop Grumman, 256-585-5226
  • Nancy Nyguen, Cirage Nails CEO, 256-631-9370

Timeline

General Manager

Hammerheads Daiquiri Bar
11.2021 - Current

Mail Carrier

United States Post Office
07.2019 - 11.2021

Customer Service Representative Lead

Verizon Wireless
02.2011 - 08.2018

Business Finance

Alabama A&M University

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Justin Cordell Smith