JUSTIN BATTS
North Brunswick,NJ
Summary
Accomplished Senior Technical Engineer with over 18 years of experience enhancing broadcast quality and reliability for high-profile events, including PGA Tours and presidential elections. Recognized for expertise in network infrastructure management, system deployment, and troubleshooting, highlighted by an Emmy Award for Outstanding Technical Coverage of the 2021 Super Bowl. Proficient in TCP/IP, Active Directory, and server maintenance, consistently delivering high-performance technical solutions while driving continuous improvement in broadcast technology. A strong background in technical engineering supports a proven track record of impactful project completions, ensuring efficient operations that align with enterprise goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Technical Engineer
CBS Sports Network
08.2020 - Current
- Support CBS Sports production teams on-site, enhancing broadcast quality and reliability.
- Configured Starlink Satellites and LIVEU cameras for seamless live broadcasting.
- Delivered network support for 4 PGA tours and 3 Presidential elections, ensuring uninterrupted coverage.
- Managed network infrastructure, including Cisco Switches and Fiber Optics, for optimal performance.
- Won Emmy for Outstanding Technical Coverage of 2021 Super Bowl, demonstrating technical excellence.
Network Support Technician
CBS News
08.2016 - 08.2020
- Provided Phone and Desk Side Support for, This Morning, 48 hours and 60 minutes.
- Implemented Box roll out for entire 60 minutes staff.
- Provided around the clock support for 2016 Election for CBS News.
- Set up network drops and terminated cat5 and cat6 patch cables.
- Provide network support helpdesk/desktop support for day to day operations within CBS News.
- Provide one on one assistance for news correspondents Reena Ninan, Michelle Miller Demarco Morgan.
- In charge of CBS News Finance Dept, manage Oracle Applications and provide full support For TM1 corporate computing users.
- Provide daily support for all users in 60 minutes.
Desktop Support Technician
NYU Medical Center
05.2016 - 08.2016
- Took part of a team that upgraded over 10,000 machines across 5 NYU Medical locations city wide.
- Provided workstation support for nurses and doctors in regards to hardware, peripherals and reimaging of desktops and laptops.
- Updated proprietary security software for Employee access.
- Met and lead project deadlines.
System Analyst
Kering Americas
01.2016 - 05.2016
- Served as primary technical architect, responsible for providing lead service and customer support to local shopping outlets, business and popular fast food chains and restaurants throughout New York metro area, assisting/leading in support projects for various Fortune 500 companies.
- Provided technical leadership to Help Desk Technicians and Technical Consultants.
- Provided Tier 2 technical support in a 50/50 PC/Mac environment.
- Point-of-sale device installs and upgrades.
Lead Field Technical Support Technician
Hewlett Packard
10.2011 - 05.2015
- Responsible for providing lead service and customer support to local shopping outlets, business and popular fast food chains and restaurants throughout Staten Island, NY, Mercer and Hunterdon NJ counties and assisting/leading in support projects for various Fortune 500 companies.
- Diagnosed error or technical issues and determined proper subsequent solutions and/or repair to T, Z and Latex series devices, HP laptops, Desktops, tablets and printers [all series].
- Produced timely and detailed service reports.
- Lead technician for all our-hour tech emergency calls, comprehending customer requirements and provided appropriate recommendations/briefings.
- Production of process documentation and implementation of streamlined work processes for new-hire field tech team relating to workflow, new business and customer relations.
- Maintained high level Customer Satisfaction increasing in new local business for HP by 15%.
- Participation in one of HP’s largest migration/conversion project for Bank of America substantially increasing security and performance of systems by implementing new anti-virus software and critical system updates for 800+ employees.
Interruption /Resolution Technician
TechniSource
12.2008 - 12.2010
- Troubleshooting via diagnostic testing of hardware and devices and subsequent resolve including replacement of System Boards, LCD’s, Keyboards, Hard drives, etc.
- Ghosting and configuration of machines for Eli Lilly representatives nationwide.
- Creation and management of user accounts in active directory.
- Installation and configuration of Lotus notes software user accounts and company databases.
- Upgraded RAM on 4,000+ laptops for Eli Lilly Project.
PC Support Specialist Consultant
Seton Hall University
07.2008 - 10.2008
- Provided technical support for faculty, staff, and students including but not limited to;
- Installation and/or replacement of network hardware [printers, CPU motherboards and RAM chips] and software [spy ware, virus removal, e-mail migration conversion].
- Re-imaging desktop workstation PCs.
- New user setup.
PC Support Specialist Consultant
United Media
11.2007 - 05.2008
- Traveled throughout Tri-State area to provide pc support to 400+ users including but not limited to; Novell environment user support, anti-virus upgrades, installation of various software and hardware required for operations.
- Provided and assisted in large PC transportation throughout Tri-State area.
- Management of network connectivity for all installed hardware for each new office.
- Management of functionality for multimedia equipment.
- Preservation of PCs for pending office renovations.
Education
Certification in Computer Technical Support - Computer Technical Support
Anthem Institute
Jersey CitySkills
- Microsoft Windows11, Server 2019 (Skillful), SQL Server, Macintosh OS (Skillful), Linux, TCP/IP (Skillful), DNS (Skillful)
- DHCP, Cisco (Skillful), Network support (Skillful), Troubleshooting (Expert), Hardware (Expert), Active Directory (Expert), Help Desk (Expert), Customer support (Expert), Technical Support (Expert), System deployment monitoring (Experienced), Server maintenance (Skillful), Problem resolution (Expert), MS Office (Experienced)
- Hardware engineering
- Technical leadership
- Advanced troubleshooting
- Remote support
- Wireless networking
- Technical troubleshooting
- Hardware troubleshooting
- File management
- Troubleshooting and resolution
- Equipment monitoring
- System updates
- Software configuration
- Server maintenance
- Technical support
- Network administration
- Technical consulting
- Operating systems
- Troubleshooting and diagnosis
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Effective communication
- Problem resolution
Certification
- CompTIA A+ Technician
- Cisco Certified Network Associate (CCNA)
AWARDS
Won Emmy award for Outstanding Technical Coverage of 2021 Super Bowl
Timeline
Senior Technical Engineer
CBS Sports Network
08.2020 - Current
Network Support Technician
CBS News
08.2016 - 08.2020
Desktop Support Technician
NYU Medical Center
05.2016 - 08.2016
System Analyst
Kering Americas
01.2016 - 05.2016
Lead Field Technical Support Technician
Hewlett Packard
10.2011 - 05.2015
Interruption /Resolution Technician
TechniSource
12.2008 - 12.2010
PC Support Specialist Consultant
Seton Hall University
07.2008 - 10.2008
PC Support Specialist Consultant
United Media
11.2007 - 05.2008
Certification in Computer Technical Support - Computer Technical Support
Anthem Institute