Justin D. Boyer
Seabrook
Summary
Seasoned individual with demonstrated track record of providing excellent customer service, ensuring customer satisfaction while maintaining a professional atmosphere. Possesses excellent communication, interpersonal, time-management, and problem- solving skills. Frequently praised as hard-working, dependable and reliable by my peers, with the ability to quickly adapt to new tasks and environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Aiming to leverage my abilities to gain valuable experience in a professional setting.
Overview
15
15
years of professional experience
Work History
Server
Schafer's Coastal Bar & Grille
06.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Welder Helper
WHC Inc
02.2020 - 08.2021
- Enhanced weld quality by assisting in the preparation of materials and equipment for welding projects.
- Reduced downtime by ensuring timely maintenance and repair of welding tools and machinery.
- Supported welders with precise measurements, cutting, and fitting of metal components for accurate assembly.
- Ensured high-quality welds through pre-weld joint preparation, including cleaning surfaces and removing debris.
Head Server
Red Oak Cafe
03.2018 - 02.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
Lead Waitstaff Trainer
Sambuca Restaurant
01.2015 - 01.2018
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Elevator Operator
Northern Plains Corp
10.2013 - 01.2015
- Enhanced passenger experience by maintaining a clean and organized elevator environment.
- Reduced wait times for passengers by efficiently managing elevator traffic during peak hours.
- Assisted in the maintenance of elevator equipment, ensuring optimal performance and safety standards.
- Provided exceptional customer service, addressing passenger inquiries and assisting with directions within the building.
Property Manager
Storage Choice
09.2011 - 11.2013
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Area Manager
Verizon Wireless, Cellular Sales
01.2009 - 08.2011
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
Education
Bachelor Of Science - Biblical Counseling
Christ For The Nations Institute
Dallas, TXSkills
- Team Leadership & Training
- Clients' Needs Assessment
- Record Management
- Problem Resolution
- Persuasive Communication
- Relationship Building
- Maintaining Clean Work Areas
- Superior Customer Service
Timeline
Server
Schafer's Coastal Bar & Grille
06.2023 - Current
Welder Helper
WHC Inc
02.2020 - 08.2021
Head Server
Red Oak Cafe
03.2018 - 02.2020
Lead Waitstaff Trainer
Sambuca Restaurant
01.2015 - 01.2018
Elevator Operator
Northern Plains Corp
10.2013 - 01.2015
Property Manager
Storage Choice
09.2011 - 11.2013
Area Manager
Verizon Wireless, Cellular Sales
01.2009 - 08.2011
Bachelor Of Science - Biblical Counseling
Christ For The Nations Institute
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