Justin D. Hall
Des Moines,NM
Summary
Driven by a commitment to excellence, I leveraged my problem-solving and patient education skills at Rocky Mountain Physical Therapy to enhance patient outcomes. Collaborating closely with physical therapists, I significantly improved patient mobility and compliance. My background also includes roles at Phillips 66 and Des Moines Public Schools, where I honed my customer service and sanitation techniques, contributing to safe and efficient environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My passion is Emergency medicine and this job will help further my experience and give me chance to learn more.
Overview
3
3
years of professional experience
Work History
Gas Station Team Member
Phillips 66
02.2021 - 05.2023
- Participated in ongoing training initiatives to stay up-to-date on company policies, industry trends, and best practices for gas station operations.
- Utilized strong problem-solving skills in order to address customer complaints or issues effectively, ensuring satisfaction while maintaining professionalism throughout the interaction.
- Provided assistance to customers with fueling needs, offering a helpful and knowledgeable presence onsite.
- Operated point-of-sale systems confidently, ensuring smooth transactions for each customer visit.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Maintained strong communication skills when interacting with both customers and team members, contributing to a positive work atmosphere.
- Ensured a clean and safe environment for customers through regular maintenance tasks.
- Monitored security cameras regularly during shifts, swiftly addressing any suspicious activity or potential safety concerns.
School Janitor
Des Moines Public Schools
05.2022 - 08.2023
- Maintained a clean and safe environment by performing daily janitorial tasks such as sweeping, mopping, and sanitizing surfaces.
- Contributed to the school''s positive atmosphere by promptly addressing any maintenance issues and reporting them to the administration.
- Ensured proper waste disposal with regular trash removal and recycling efforts, promoting an eco-friendly campus.
- Upheld a professional appearance while on duty by wearing appropriate attire and maintaining personal cleanliness standards, reflecting positively on the entire janitorial team.
- Assisted in maintaining a healthy learning environment by deep cleaning classrooms, restrooms, and common areas on a consistent basis.
- Collaborated with fellow janitorial staff members to develop efficient cleaning schedules and routines for optimal productivity.
- Improved overall cleanliness of the school grounds by participating in seasonal projects such as leaf removal and snow clearing.
- Responded to emergencies like spills or broken glass with speed and care, minimizing potential hazards for students and staff.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Physical Therapist Assistant
Rocky Mountain Physical Therapy
12.2023 - Current
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
- Developed effective communication skills while working with diverse populations of patients presenting various conditions such as neurological disorders or orthopedic issues.
- Implemented fall prevention strategies for elderly clients at increased risk of injury due to balance impairments.
- Increased patient compliance with home exercise programs by providing clear instructions, demonstrations, and printed materials for reference.
- Supported optimal patient care by maintaining a clean, safe, and organized treatment environment.
- Developed strong patient rapport and trust through empathetic listening and consistent encouragement during the rehabilitation process.
- Provided compassionate care for geriatric patients in skilled nursing facilities, focusing on improving strength, balance, and overall quality of life.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Communicated with physicians to provide updates on patient care.
- Provided mobility support during patient transfers and ambulation, limiting further damage.
- Contributed to overall clinic efficiency by assisting with equipment setup, inventory management, and patient scheduling as needed.
Education
High School Diploma -
Homeschooled
Des Moines, NM05.2023
Associate of Science - Registered Nurse/BSN
Trinidad State Junior College
Trinidad, CO05.2026
No Degree - EMT
Trinidad State Junior College
Trinidad, CO05.2023
Skills
- Gait training
- Patient Education
- Medical Terminology
- Customer Service
- Patient service
- Patient Care
- Emergency Response
- Heartsaver First Aid CPR AED BLS (First Aid CPR AED BLS)
- Attention to Detail
- Decision-Making
- Problem-Solving
- HIPAA Compliance
- Cleaning Expertise
- Sanitation Techniques
- Minor Repairs
- Team Collaboration
- Communication and Interpersonal Skills
- Safety Standards and Protocols
- Honest and Dependable
- Adaptable and Flexible
- Active Listening
- Order Taking
- EMT Basic skills
- Vitals monitoring
- Task Prioritization
Additional Information
Ted Kamp 575-447-4381
Stephanie Wilson 304-667-6812
Cathy Kennedy 505-205-7831
Leslie Blakney 505-241-9299
Crystal Armstrong 575-543-5246
Timeline
Physical Therapist Assistant
Rocky Mountain Physical Therapy
12.2023 - Current
School Janitor
Des Moines Public Schools
05.2022 - 08.2023
Gas Station Team Member
Phillips 66
02.2021 - 05.2023
High School Diploma -
Homeschooled
Associate of Science - Registered Nurse/BSN
Trinidad State Junior College
No Degree - EMT
Trinidad State Junior College