Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Diaz

San Jose,CA

Summary

Highly motivated professional with excellent communication and interpersonal skills looking to utilize customer service background. In my career, I have demonstrated professionalism and competence. It was my expertise in my field that helped me build a successful career. As a lifelong learner, I strive to improve myself every day. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a career position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Autonomous Vehicle Operator

BEEP
11.2022 - 03.2024
  • Monitoring vehicle performance and making adjustments to ensure optimal performance
  • Preparing for any emergency situations that may occur during the operation of the vehicle
  • Operating the vehicle in accordance with applicable laws and regulations
  • Identifying and correcting malfunctions in the vehicle's components
  • Communicating with other vehicles to coordinate traffic flow
  • Diagnosing issues with the vehicle's performance to determine whether it can be fixed on-site or if it needs to be taken to a shop
  • Observing and recording data about traffic patterns, congestion, accidents, construction zones, etc
  • Transmitting information about road conditions to other vehicles using computerized communication systems
  • Communicating with dispatchers or other team members regarding any issues or concerns.

Painting Technician

Rudy Diaz Painting
01.2011 - 03.2024
  • Maintain professional working relationships with clients by communicating to determine their painting requirements, handle any questions or concerns, and help them make the best decisions for the job
  • Review and implement work orders and assignments while supervising crew members in order to monitor the quality and safety of the crew's work
  • Prepare surfaces to be painted by power washing, sanding, caulking, and applying primer or any necessary sealants
  • Apply paint, stain, and other finishes to surfaces using paintbrushes, rollers, or sprayers.
  • Maintained clean workspaces by organizing tools and materials, contributing to a safe environment.
  • Increased customer satisfaction by delivering high-quality results and meeting project deadlines.
  • Assisted in color selection for clients, providing expert advice on complementary shades and tones.
  • Developed strong attention to detail with precise application of paint to various surfaces.
  • Contributed to team productivity by collaborating effectively with fellow apprentices and experienced painters.
  • Gained experience in using different types of paints, primers, and finishes for optimal results.
  • Expanded knowledge of painting equipment, maintaining and cleaning tools for prolonged use.
  • Mastered safety protocols while working at heights or with hazardous materials, reducing workplace incidents.
  • Honed skills in surface preparation, including sanding, patching, and priming for impeccable paint application.
  • Ensured client satisfaction through effective communication regarding project updates and timelines.
  • Adhered to industry best practices while applying paint using brushes, rollers, or spray equipment for consistent outcomes.
  • Participated in ongoing training sessions to stay current on new products and techniques within the painting industry.

Technician

7G Recycling
08.2022 - 02.2024
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Reduced downtime for machines through proactive identification and resolution of technical issues.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance through thorough testing, analysis, and adjustments as needed.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
  • Expedited installation times with efficient scheduling and coordination of resources.
  • Improved system efficiency by optimizing software configurations and troubleshooting hardware issues.
  • Achieved on-time completion of projects with diligent scheduling and resource management.
  • Optimized inventory control, reducing waste and improving cost efficiency.
  • Identified potential risks, implementing mitigation plans to minimize impact on project timelines.1
  • Implemented best practices in planning methodologies, resulting in increased efficiency and effectiveness across all projects.
  • Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
  • Presented progress reports regularly to senior management during project updates meetings.
  • Managed successful day-to-day operations of projects by maximizing productivity from available resources.
  • Prioritized schedules to meet project goals and overall customer satisfaction.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.

Server

Red Lobster
01.2021 - 11.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Contractor Driver

Uber
08.2021 - 02.2022
  • Stay up to date with vehicle maintenance and cleanliness
  • Provide superb customer service by communicating with customers via phone or text message, resolving any issues that arise, and providing a safe driving experience
  • Identify destinations and decide best routes by using knowledge of the city's streets, traffic conditions, and weather conditions
  • Remain calm in stressful situations.
  • Reduced client complaints by implementing a more effective customer service strategy.
  • Improved project efficiency by streamlining communication channels and optimizing resource allocation.
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

Quality Control Technician

Infineon
01.2018 - 04.2020
  • Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
  • Implemented process improvements for increased efficiency and reduced waste in quality control procedures.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
  • Developed and executed test plans to ensure products met customer specifications, increasing client satisfaction rates.
  • Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
  • Improved communication between departments by acting as a liaison between production and engineering teams on quality matters.
  • Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
  • Kept up-to-date with industry best practices and emerging technologies to continually improve the effectiveness of quality control measures.
  • Championed a culture of safety by strictly adhering to established protocols and promoting awareness among team members.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Collaborated with production staff to improve processes, reduce defects and optimize quality.
  • Reported problems and concerns to management.
  • Performed routine maintenance and calibration on testing equipment.
  • Conducted investigations into questionable test results.

Production Associate

Tesla
01.2015 - 12.2017
  • Perform a wide array of essential functions across a number of production and manufacturing lines and work areas, as business needs require
  • Operate complex manufacturing equipment and work quickly while maintaining a high level of craftsmanship and attention to detail
  • Communicate with teammates to maintain a safe and collaborative work environment.
  • Enhanced production efficiency by streamlining assembly line processes and implementing lean manufacturing techniques.
  • Reduced waste and material costs by optimizing inventory management and implementing a recycling program.
  • Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
  • Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
  • Assisted in the development of new products by collaborating closely with design engineers, offering insights from a production perspective.
  • Increased on-time delivery rates by effectively prioritizing tasks and coordinating team efforts to meet deadlines.
  • Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
  • Ensured adherence to industry standards, maintaining accurate documentation for compliance audits and certifications.
  • Continuously improved process performance by actively participating in kaizen events focused on root cause analyses and problem solving strategies.
  • Assisted in fine-tuning production schedules to balance efficiency, quality, and cost considerations for optimal results.
  • Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Participated in training sessions to enhance skills and knowledge.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Organized work to meet demanding production goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Inspected and adjusted work performed to meet expectations.
  • Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Resolved issues quickly to maintain productivity goals.
  • Participated in regular meetings with team members to discuss production updates.

Sales Associate

DIRECTV
01.2014 - 02.2016
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

High School Diploma -

Santa Teresa High School
01.2009

Skills

  • Decision-making skills
  • Strong driving record
  • Navigation
  • Customer service
  • Basic maintenance knowledge
  • Efficiency and time management
  • Problem-solving
  • Detail-oriented
  • Product Knowledge
  • Data Entry
  • Complaint resolution
  • Appointment Scheduling
  • Quality Control
  • Customer Service
  • Product Sales
  • Quality Assurance Controls
  • Store maintenance
  • Sales closing
  • Stock management
  • Microsoft PowerPoint
  • Lead Generation
  • Team Collaboration
  • Problem-solving aptitude
  • Multitasking Abilities
  • Attention to Detail
  • Professionalism
  • Goal Setting
  • Task Prioritization
  • Excellent Communication
  • Adaptability and Flexibility
  • Team building
  • Reliability
  • Decision-Making
  • Relationship Building
  • Problem-Solving
  • Time Management
  • Organizational Skills
  • Adaptability
  • Self Motivation
  • Professional Demeanor

Timeline

Autonomous Vehicle Operator

BEEP
11.2022 - 03.2024

Technician

7G Recycling
08.2022 - 02.2024

Contractor Driver

Uber
08.2021 - 02.2022

Server

Red Lobster
01.2021 - 11.2022

Quality Control Technician

Infineon
01.2018 - 04.2020

Production Associate

Tesla
01.2015 - 12.2017

Sales Associate

DIRECTV
01.2014 - 02.2016

Painting Technician

Rudy Diaz Painting
01.2011 - 03.2024

High School Diploma -

Santa Teresa High School

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Justin Diaz