Justine Aceves
West Covina
Summary
Experienced in providing exceptional customer service, specialized in this field for 1 year at Stater Bros. Consistently demonstrated a friendly and enthusiastic approach, ensuring every customer interaction is positive and memorable. Ability to quickly grasp new tasks and adapt seamlessly to various situations. Proficient in cultivating strong customer relationships resulting in increased customer loyalty and satisfaction. Committed to maintaining a professional and friendly demeanor, consistently representing the establishment in the best possible light.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service/ Patient Care
Emanate Health
02.2023 - 05.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at hospital.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Customer Service
San Manuel Casino
11.2018 - 12.2022
- Increased client loyalty through exceptional customer service and personalized consultations.
- Evaluated data to identify trends and determine customer service needs.
- Provided excellent customer service, addressing guest concerns promptly and professionally.
- Greeted customers and provided outstanding customer service.
- Maintained standards of quality, timeliness, productivity and customer service.
customer service
Stater Bros. Markets
10.2017 - 09.2018
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Solicit sales of new or additional services or products
- Provide services to customers, such as order placement
Education
Phlebotomy
Regan Career Institute
El Monte, CA12.2024
High School Diploma -
San Gorgonio High School
Highland, CA09.2018
Skills
- Customer Service
- Service Orientation
- Time Management
- Complex Problem Solving
- Sales and Marketing
- Communications and Media
- Venipuncture
- Patient care
- Specimen handling
- Order of draw
- HIPAA compliance
- Butterfly needle technique
Certification
• Phlebotomist certification
Timeline
Customer Service/ Patient Care
Emanate Health
02.2023 - 05.2024
Customer Service
San Manuel Casino
11.2018 - 12.2022
customer service
Stater Bros. Markets
10.2017 - 09.2018
High School Diploma -
San Gorgonio High School
Phlebotomy
Regan Career Institute
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