Justine Agustin
Ewa Beach
Summary
Dedicated behavior technician with expertise in implementing and monitoring behavior intervention plans, leveraging strong skills in applied behavior analysis, data collection, and progress monitoring. A collaborative team player committed to achieving positive outcomes while adapting to the evolving needs of clients. Known for reliability and a results-driven approach, consistently striving to enhance the effectiveness of behavioral strategies. Actively engaged with the Behavior Analyst Certification Board (BACB) as a Registered Behavior Technician, ensuring adherence to the highest professional standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
BAYADA
09.2024 - 12.2025
- Implemented individualized behavior intervention plans to enhance client engagement and skill acquisition.
- Documented behavioral data accurately to ensure compliance with treatment protocols and reporting standards.
- Monitored client progress regularly, adjusting interventions based on data analysis and observed outcomes.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Used CentralReach to document patient information, progress notes, and treatment plans.
Customer Service Representative
TaskUs Inc.
09.2022 - 09.2023
- Resolved customer issues via inbound calls
- Provided effective solutions to customer problems
- Elevated complex cases to senior teams
- Ensured customer satisfaction through effective problem-solving
Community Support Worker
Community Accommodations and Respites Agency Inc. (CARA Inc.)
12.2019 - 01.2021
- Delivered compassionate care to individuals with special needs
- Administered medications and NGT formulas accurately
- Prepared meals considering specific health needs
- Maintained cleanliness through regular laundry and housekeeping
- Prepared comprehensive end-of-shift reports
Barista/Waitress
Jamaica Blue, Port Pirie
08.2019 - 11.2019
- Exceeded customer service expectations, fostering loyal clientele
- Implemented efficient table-clearing practices, optimizing turnaround times
- Demonstrated proficiency in coffee preparation, contributing to business reputation
Barista/Waitress
Cafe Safavi
08.2015 - 08.2015
- Prepared workspace before and after shifts for smooth operations
- Delivered exceptional coffee service to ensure customer delight
- Maintained clean tables to provide a pleasant dining experience
- Handled cash accurately, ensuring correct transactions
- Upheld cleanliness standards at the end of each shift
Housekeeper
Acacia Ridge Motor Inn
08.2014 - 08.2015
- Maintained exemplary cleanliness standards to ensure guest satisfaction
- Efficiently managed room turnovers, including bed making and restocking amenities
- Handled laundry tasks, including washing and folding linens
- Implemented innovative cleaning techniques for improved efficiency
- Contributed to a positive guest experience, resulting in high customer satisfaction ratings
Housekeeper
Sundowner Cabin and Tourist Park
02.2013 - 12.2013
- Boosted customer satisfaction through high cleanliness standards
- Increased operational efficiency via streamlined laundry processes
- Enhanced room availability through efficient turnover management
Education
Certificate II, III, IV and Diploma - Hospitality
TAFE SA
South Australia, Australia03.2015
Year 12 - undefined
John Pirie Secondary School
South Australia, Australia12.2012
undefined
Ramon Magsaysay High School
Manila, Philippines03.2009
Skills
- Customer Service (Experienced)
- Housekeeping (Experienced)
- Cash handling and Payment processing (Experienced)
- Time Management (Experienced)
- Problem Solving (Experienced)
- Organizational Skills (Experienced)
- Teamwork (Expert)
- Adaptability (Expert)
- Interpersonal Communication (Expert)
- Customer Relationship Management (Expert)
- Quality Assurance (Expert)
- Attention to Detail (Expert)
- Client Relations (Expert)
- Medication Administration (Expert)
- Compassionate Care (Expert)
- NGT Formulas (Expert)
- Report Preparation (Experienced)
- Applied behavior analysis (Experienced)
- Data collection and analysis (Experienced)
- Rapport building (Experienced)
Certification
- RBT - Registered Behavior Technician - Active until October 16,2026
- QBS Training - Updated October 2025
- ParaPro Assessment Passer - August 2024
- Providing First Aid, Basic Life Support, CPR - December 2019, Attained in TAFESA, Port Pirie, South Australia
- Safe Environment for Children and Young People - December 2019, Attained in Adelaide, South Australia
- Hospitality Refreshment Course - June 2017, Completed and undergone by CEG - Training Partnerships Australia
- Seven-week NTC English Communications Proficiency Program (NTC ECPROP) - September 2009
Timeline
Registered Behavior Technician
BAYADA
09.2024 - 12.2025
Customer Service Representative
TaskUs Inc.
09.2022 - 09.2023
Community Support Worker
Community Accommodations and Respites Agency Inc. (CARA Inc.)
12.2019 - 01.2021
Barista/Waitress
Jamaica Blue, Port Pirie
08.2019 - 11.2019
Barista/Waitress
Cafe Safavi
08.2015 - 08.2015
Housekeeper
Acacia Ridge Motor Inn
08.2014 - 08.2015
Housekeeper
Sundowner Cabin and Tourist Park
02.2013 - 12.2013
Year 12 - undefined
John Pirie Secondary School
undefined
Ramon Magsaysay High School
Certificate II, III, IV and Diploma - Hospitality
TAFE SA