Justine Arce
Torrington,Connecticut
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
16
16
years of professional experience
Work History
Account Manager
Modelcraft Company Inc
10.2023 - Current
- Increases client satisfaction by building strong relationships and addressing their needs promptly.
- Maintains high client retention rate by providing exceptional customer service and anticipating client needs.
- Manages a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolves escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducts regular account reviews to identify areas for improvement and ensure continued success.
- Negotiates contract terms with clients, securing favorable agreements for both parties.
- Establishes clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assists in the quoting process to ensure timely delivery of products and potential clients.
Assistant Manager
Marshalls
09.2020 - Current
- Supervises day-to-day operations to meet performance, quality and service expectations.
- Monitors cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completes regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offers hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Manages areas of merchandising, operations, customer service, and human resources within high-volume store locations
- Establishes strong teams by hiring, training, supervising, and mentoring team of over 70 associates.
- Manages daily activity of sales floor, backroom, front end and cash office.
- Utilizes reports to continuously increase sales and productivity.
Operations Manager
Bobs Stores
08.2009 - 09.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased store's rewards by 70%.
Front Desk Dispatch, Front Desk
UCONN
08.2013 - 06.2015
- Acted as liaison between students and facilities.
- Created and followed-up on work orders through facilities.
- Partnered with supervisor to delegate tasks and workload amongst team.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed over 50 customer calls per day.
Education
B.A. - Sociology
University of Connecticut
Storrs, CTAssociates of Science - Criminal Justice
Middlesex Community College
Middletown, CT06.2013
High School Diploma -
Portland High School
Portland, CT06.2010
Skills
- Sales and marketing tactics
- Customer service and excellent communication skills
- Teamwork and collaboration
- Dependable and responsible
- Proficient in Microsoft Office Applications
- Problem resolution
- Time management and task prioritization
- Flexible and adaptable
- Multitasking and attention to detail
- Leadership and organizational skills
- Experience in ERP and scheduling software including Job Boss and Kronos
- Problem-solving and critical thinking skills
Timeline
Account Manager
Modelcraft Company Inc
10.2023 - Current
Assistant Manager
Marshalls
09.2020 - Current
Front Desk Dispatch, Front Desk
UCONN
08.2013 - 06.2015
Operations Manager
Bobs Stores
08.2009 - 09.2020
B.A. - Sociology
University of Connecticut
Associates of Science - Criminal Justice
Middlesex Community College
High School Diploma -
Portland High School
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