Justine Auma
Student Of Masters Of Arts In International Peace Building At HIU. COHORT 2024/2025
Hartford,CT
Summary
A highly organized individual with strong multitasking,communication, time management, and interpersonal skills. A focused,responsible and willing to go extra mile to assist others with solving problems. A fast learner who approaches even challenges with a positive attitude and objectivity. A team player and ready to bring innovative ideas to the team.
Overview
20
20
years of professional experience
11
11
years of post-secondary education
Work History
Biomedical Engineering Workshop Manager
Self-employed
06.2020 - Current
- Besides technical engineering work, being proprietor of a young engineering company, I work as the front office attendant.
- Mentored junior staff members, fostering professional growth and skill development.
- Oversaw equipment maintenance schedules, prolonging the lifespan of machinery while reducing downtime due to repairs.
- I organize the workshop and am responsible for welcoming the clients and the guests coming into the workshop, ensuring that they are comfortable.
- I handle all physical and phone inquiries and link the clients to the services they need, both within the company and sometimes outside the company.
- I organize all records of the company and ensure their accessibility whenever they are needed.
- I train other staff on customer care so that they are able to handle clients in my absence.
- I work on orders for the equipment and other supplies for the company.
Front Office Attendant
St.Anthony's Hospital
01.2013 - 12.2014
- Managed high call volume, efficiently directing callers to the appropriate department or resolving issues on the spot.
- Prepared and edited documents to produce precise, accurate, and professional communication.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for guests.
- Processed check-ins and check-outs smoothly, ensuring guest satisfaction with their accommodations.
- Resolved customer and patient complaints professionally, striving for guest satisfaction while upholding company policies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Receptionist
St.Austins Catholic Church
01.2005 - 07.2005
- Greeted incoming visitors and Christians professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved parishioners' and guests' problems and complaints.
- Confirmed appointments, communicated with visitors and parishioners, and made sure priests were updated with their schedules.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Handled cash transactions and maintained cash flow records.
- Supported office by performing clerical tasks, such as data entry, photocopying, scanning, and emailing documents.
- Confirmed appointments, communicated with clients, and updated client records
Education
Master of Arts - International Peace Building
HIU of Religion And Peace
Hartford, CT 08.2024 - Current
No Degree - Fellowship in IRD/ICD
International Dialogue Centre KAICIID
Mbale,Uganda 01.2022 - 12.2022
Bachelor of Science - Biomedical Engineering
Makerere University
Kampala Uganda 09.2014 - 01.2024
No Degree - Clinical Medicine And Community Health
School of Clinical Officers Mbale
Mbale Uganda 09.2004 - 12.2004
Skills
Appointment Scheduling
File Organization
Administrative Skills
Microsoft workspace
Microsoft office
Telephone skills
Customer Service
Fast learner
Highly dependable
Excellent attention to detail
Languages
English
Native or Bilingual
soft skills
Time management
Attention to detail
Adaptability
Teamwork
Active Listening
Patience
Confidence
Flexibility
Timeline
Master of Arts - International Peace Building
HIU of Religion And Peace
08.2024 - Current
No Degree - Fellowship in IRD/ICD
International Dialogue Centre KAICIID
01.2022 - 12.2022
Biomedical Engineering Workshop Manager
Self-employed
06.2020 - Current
Bachelor of Science - Biomedical Engineering
Makerere University
09.2014 - 01.2024
Front Office Attendant
St.Anthony's Hospital
01.2013 - 12.2014
Receptionist
St.Austins Catholic Church
01.2005 - 07.2005
No Degree - Clinical Medicine And Community Health
School of Clinical Officers Mbale
09.2004 - 12.2004